Control Room Officer

3 days ago

Nairobi, Kenya Volt Management Services Limited Full time

Job Purpose The overall purpose of this role is to help secure the clients' premises and assets by utilizing CCTV surveillance to identify break-ins and investigate criminal cases such as theft, vandalism, and other misdemeanors. Responsibilities & Accountabilities Surveillance - Systematically monitor designated areas from the control room.Raise Alarms - Identify and respond to break-ins by raising alarms and alerting the security guards on duty.Control Access of Restricted Areas -  CCTV footage helping to resolve security issues concerning theft of items, equipment, property, staff, and documents.Reporting - Prepare an analytical report on security details in accordance with the client's operating procedures.Retrieval of Recordings - provide record footage to aid in the investigation of cases.Make recommendations - Utilize vantage point advantage to identify security risks such as blind spots and gaps in the fence or wall and recommend changes. Key Performance Indicators Detection and recognition of prohibited items.Constant communication with guards on duty.Develop weekly progress reports and a final report of findings on all company cases investigated.Follow up on all requests from the staff initiated within 24 hours and issue progress reports on pending cases.Assist on security advisories issued periodically as and when necessary.Propose and implement staff development initiatives. Minimum Qualifications, Regulatory & Legal Requirements Must have KCSE certification.Able to speak English and Swahili.Aged between 25 and 35 years.At least 2 years' experience working with CCTV systems; A SIA CCTV license would be advantageous.Must have a valid standard first aid and CPR certificate.Must have undergone Security and Counterterrorism Awareness Training.Must pass a pre-employment criminal background check.Certificate of Good Conduct (less than six months from the date of issue). Continuous Professional Development To attend at least two new security and/or transport-related trainings per year. Competencies and Attributes Must be a team playerExcellent verbal and communication skillsStrong analytical and problem-solving skillsSelf-motivated and able to work under little to no direct supervision.Able to multi-taskAble to work under pressureAttention to detail Work Environment Working Environment: The jobholder will be working from the control room

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