Concierge, Facilities and Office Services

2 weeks ago

Nairobi, Nairobi Area, Kenya Athena Full time 40,000 - 80,000 per year
Role Overview

We are looking for an elegant, service-oriented Receptionist/Concierge to be the first point of contact for our distinguished guests, clients, and staff. The ideal candidate will embody refined professionalism, warm hospitality, and exceptional communication skills, creating an unforgettable first impression that reflects the Athena brand standards.

This role combines front office management, concierge-level service, and administrative support, ensuring every guest interaction is seamless, personalized, and efficient.
 

Duties & ResponsibilitiesFront Office Operations

  • Welcome and assist all visitors, clients, staff, and executives with courtesy and discretion, maintaining a premium, professional image at all times.

  • Manage the reception area to ensure it remains immaculate, organized, and reflective of a five-star environment.

  • Handle incoming calls, emails, and correspondence efficiently, ensuring prompt responses and accurate message delivery.

  • Manage guest and staff sign-ins, visitor badges, and appointment schedules in coordination with the Facilities team.

Concierge & Guest Relations

  • Provide concierge-style assistance, arranging transport, meetings, refreshments, and special requests with attention to detail and care.

  • Anticipate the needs of guests and staff, ensuring smooth coordination of all front-of-house services.

  • Build strong relationships with vendors, drivers, and service providers to support high-quality client experiences.

  • Maintain up-to-date knowledge of office amenities, dining, and hospitality options for staff recommendations.

Administrative & Coordination Support

  • Support the Facilities Team in daily administrative and operational tasks.

  • Assist in event coordination, office hospitality setups, and meeting room preparation.

  • Monitor inventory and order supplies for front office and staff areas.

  • Maintain accurate visitor logs, reports, and front desk documentation.

Key Stakeholders

Both internal and external stakeholders

Skills

  • Impeccable grooming and presentation.

  • Strong sense of ownership, discretion, and accountability.

  • Service-driven mindset with a passion for excellence.

  • Cross-cultural awareness and ability to work in a multinational environment.

  • Flexible and solution-oriented, with the ability to anticipate needs before they arise.

Competencies

  • Proven background in 5-star hotel environments or executive-level property management.

  • Demonstrated expertise in front office operations and client service

  • Strong communication, organizational, and interpersonal skills.

  • Ability to manage high expectations with tact, efficiency, and confidentiality.

  • Proficiency in Google Workspace, MacOS, and familiarity with hospitality or property management systems.

Relevant Experience Required

Minimum 2 years of experience in a front office, concierge, or guest relations role, preferably within a 5-star hotel, luxury office, or premium real estate environment.

Educational and Certification Requirements

Bachelor's Degree in Hospitality Management, Business Administration, Real Estate, or a related field.

Direct Reports and Span of Control

Individual Contributor

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