Account Executive

1 week ago

Tatu City, Kenya Tatu City Full time

The Account Executive (AE)-Utilities, reporting to the Customer Service Manager-Utilities, will be a link between clients and the technical team, and will be tasked to perform functions geared to improve B2B and B2C.

Key Responsibilities

The key functions associated with each position is disaggregate of the broad purpose of the position.

  • Take ownership of customer issues and follow incidents to resolution.
  • Meets with the clients regularly to get their feedback on the company service provision.
  • Focused on accurate client utilities accounts creation, connections, and billing.
  • Continuously keep clients updated on service provision, interruptions, and uptime.
  • Liaise with the technical team in the utilities service provision to clients.
  • Provide accurate, insightful, and timely reports, memos, and presentations.
  • Maintain and build new client relationships.

Requirements

Skills and Experience

  • Degree in Business Administration, Engineering, Marketing, or relevant field.
  • Proven work experience as an Account Manager, Customer Service, Field Service or equivalent.
  • Working experience with CRM and billing systems.
  • Flexible to work nights, weekends, and holidays. 

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