Operations Associate

5 days ago

Nairobi, Nairobi Area, Kenya ShipShap Full time 1,200,000 - 2,400,000 per year

About ShipShap Kenya

ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.

Role Summary
We are seeking a highly organized, proactive, and detail-oriented Operations Associate to join our dynamic team. You will play a key role in supporting daily logistics operations, improving service delivery, and ensuring that our customers and partners receive outstanding support and timely deliveries. You will work closely with drivers, warehouse teams, customer support, and management to ensure all operations run smoothly.

Key Responsibilities

  • Coordinate and monitor day-to-day delivery operations to ensure timely pickups and drop-offs.
  • Track shipments and resolve operational issues in real-time.
  • Liaise with warehouse staff, drivers, and partners to streamline processes and improve efficiency.
  • Use internal systems and tools to manage delivery data, schedules, and customer information.
  • Support route planning and resource allocation based on daily delivery volumes.
  • Ensure compliance with company policies, safety standards, and customer service expectations.
  • Assist in onboarding and training new delivery personnel or partners.
  • Handle escalations and provide operational support to customers as needed.

Qualifications

  • Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
  • 2+ years of experience in operations, logistics, or a fast-paced startup environment (preferred).
  • Strong organizational and multitasking skills.
  • Comfortable using logistics or delivery tracking platforms.
  • Analytical thinking with a problem-solving attitude.
  • Excellent communication skills in English and Swahili.
  • Knowledge of the Kenyan logistics landscape is a plus.

Why Join ShipShap Kenya?

  • Be part of a mission-driven company transforming e-commerce logistics in Kenya.
  • Work in a collaborative, fast-paced, and supportive team environment.
  • Competitive compensation and opportunities for growth.
  • Exposure to tech-driven logistics solutions and innovation.

  • Operations Associate

    7 days ago

    Nairobi, Nairobi Area, Kenya TalkRemit Full time 1,500,000 - 3,000,000 per year

    TheOperations Associateplays a vital role in ensuring smooth and efficient transaction processing, partner support, and customer satisfaction. This role involves monitoring and investigating transactions, resolving operational issues, processing refunds and adjustments, and providing accurate updates to internal and external stakeholders. The Operations...

  • HR Operations Associate

    3 days ago

    Nairobi, Nairobi Area, Kenya We Are Oasis Full time 900,000 - 1,200,000 per year

    Job description: The Human Resources Operations Associate is responsible for supporting activities that enhance Human Resources Operations, Compliance, and Client Satisfaction. As a successful Human Resources Operations Associate, you are committed to providing excellent customer experience while ensuring operational efficiency. This role supports high...

  • Field Operations Associate

    3 days ago

    Nairobi, Nairobi Area, Kenya Kofa Full time 1,200,000 - 2,400,000 per year

    Kofa is seeking a motivated and detail-oriented Field Operations Associate to support the rollout and maintenance of our battery network and swap station installations. This role involves assisting with field operations, working with internal teams and third-party providers, and ensuring the smooth execution of operational tasks.Key Responsibilities:Field...

  • Associate, People Operations

    1 day ago

    Nairobi, Nairobi Area, Kenya Population Services International Full time 2,100,000 - 4,550,000 per year

    Location: Must be based within Africa, Kenya preferredLocation Type: Remote Eligible - Location subject to manager approvalReports to: Head of People OperationsIf you are unsure if you are in an eligible location, please visit our Career page for more details.Join usPopulation Services International (PSI) and the Elizabeth Glaser Pediatric AIDS Foundation...

  • Associate

    3 days ago

    Nairobi, Nairobi Area, Kenya Automated Workflows Full time 1,200,000 - 2,400,000 per year

    Company DescriptionAt Automated Workflows, we design intelligent systems that enhance business efficiency through AI-powered automation, data-driven process management, and workflow optimization. Serving sectors such as hospitality, retail, and financial services, our solutions integrate seamlessly to boost productivity while maintaining the human touch....

  • Senior Associate, People Operations

    5 days ago

    Nairobi, Nairobi Area, Kenya SunCulture Full time 60,000 - 120,000 per year

    Department: People & CulturePosition: Senior Associate, People OperationsReporting to: Head of People & CultureAbout SunCultureFounded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life-changing technology that solves...

  • Senior Fleet Operations Associate

    3 days ago

    Nairobi, Nairobi Area, Kenya Peach Cars KE Full time 1,200,000 - 2,400,000 per year

    Department:FleetLocation:NairobiDescriptionTo manage and oversee all vehicle movement requests across branches through a centralized digital dispatch system, ensuring real-time tracking, GPS compliance, and operational accountability from initiation to completion. The role focuses on efficient driver coordination, adherence to dispatch protocols, and...

  • Senior Associate, People Operations

    5 days ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full time 60,000 - 120,000 per year

    Department: People & CulturePosition: Senior Associate, People OperationsReporting to: Head of People & CultureAbout SunCulture:Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life-changing technology that...

  • Finance Associate

    2 weeks ago

    Nairobi, Nairobi Area, Kenya iGov Africa Full time 30,000 - 60,000 per year

    Finance AssociateHey thereiGov Africa is looking for a detail-oriented finance associate to build and curate a robust Finance department with our Grants and Finance manager with day-to-day financial procedures.You will be managing account records, revising and updating financial reports, and preparing financial data for audits, reviews, and taxation. To...

  • IT Associate

    2 weeks ago

    Nairobi, Nairobi Area, Kenya TechnoServe Full time $50,000 - $80,000 per year

    Title:IT AssociateReports to:Senior HR & Administration ManagerLocation:NairobiGrade:5TechnoServe Background:Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe's work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of businesses and markets to create...