Country Operations Manager

2 weeks ago

Nairobi, Nairobi Area, Kenya OnHires Full time

Location: Africa (Nigeria, Kenya, Lagos, RSA)Language: English (Intermediate+), Ukrainian or Russian (fluent)Model: Full-time, RemoteContract type: B2BAbout the ClientOur client is a high-growth global payment platform utilizing AI-routing in specialized verticals (iGaming, Forex, Crypto). They are building a payments infrastructure for Nigeria through a high-performance offline agent network.This is a pilot with the ambition to become a scalable model across West Africa.Their VisionTo build the most efficient agent network for payments in Nigeria. We are starting in Lagos to validate the model within 3-6 months, followed by rapid scaling across other regions and neighboring markets.We have a ready-made blueprint, informed by the experience of successful agent networks. However, we know that the best solutions are always built on the ground, working directly with real agents and customers. Your local expertise and insights will be critical to our success.Pilot Success Metrics (Your Scorecard)50+ active agents across 2-3 locations during pilot.Unit economics that confidently say: "Scale me now".70%+ agent retention after 90 days.Fraud rate < 1%, quality score 85%+.Key ResponsibilitiesYour goal is not just to execute the plan - your goal is to make it work in Nigerian reality.Build the Agent Network From Scratch     •  Find the first high-quality agents who will become the backbone of the network.       - Example: We may assume the best agents are near Lagos transport hubs - but you may say: "No, markets outperform transport hubs, and here's why."    • Launch training and onboarding: - Week 1: 10 leads Week 2: Train the first 5 Week 3: First live transactions     • Maintain Operational Stability - fixed vs variable commission, bonuses, tiers. Two-week sprints per experiment. Maintain Operational Stability      • Track daily agent performance: activity, drop-offs, conversion issues. Target:

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