People, Talent and Operations Manager

14 hours ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 1,200,000 - 2,400,000 per year
ROLE TITLE: People, Talent and Operations Manager

Industry: Healthcare

JOB'S MISSION
To ensure the organization is staffed with "A" players through appropriate recruitment practices, coaching and performance management.

Duties:
Talent Alignment:

• Ensure the organization is staffed with the right people in the right roles to drive strategic and operational excellence.
Strategic OKR Implementation:

• Support the cascading and alignment of organizational OKRs across all departments in line with the company's strategic direction.
Culture Development:

• Foster and maintain a culture that attracts, develops, and retains top-performing ("A") players while promoting employee engagement and satisfaction.
Performance Management:

• Design, implement, and manage an effective performance management system that aligns individual goals with organizational objectives and drives accountability.
HR Systems and Technology:

• Recommend, implement, and oversee an appropriate HR software solution to support OKR tracking, performance management, and other key HR functions.
Operational Efficiency:

• Ensure all workstations and job roles are adequately staffed and efficiently managed.

• Maintain targeted labor efficiency ratios in alignment with the approved budget.

• Track and report remuneration and performance metrics within the revenue-share pool to ensure organizational viability and profitability.
Continuous Improvement:

• Identify opportunities to streamline HR and operational processes to enhance productivity, employee experience, and organizational effectiveness.

RequirementsRequirements:

•  Bachelor's Degree in Human Resource Management, Business Administration, Organizational Development, or a related field.

•  Membership with the Institute of Human Resource Management (IHRM) and possession of a valid practicing certificate.

•  Minimum of 5 years of progressive experience in Human Resource Management, Talent Development, or Operations Management within the healthcare industry.

•  Proven experience in implementing performance management systems, HR processes, and workforce planning aligned to organizational objectives.

•  Demonstrated ability to recruit, develop, and retain high-performing teams while fostering a strong performance-driven culture.

•  Strong knowledge of HR software systems, OKR frameworks, and modern people analytics tools.

•  Excellent leadership, communication, and interpersonal skills, with the ability to influence at all organizational levels.

•  Strong analytical, problem-solving, and decision-making capabilities with a focus on continuous improvement and operational excellence.

•  High level of integrity, professionalism, and emotional intelligence, consistent with the values of a healthcare environment.

COMPETENCIES
1. Training in HR with all prerequisite certifications.
2. Training in management.
3. Previous proven experience in building teams.
4. Documented and verifiable proof of achievements that confirm "A" player status – available and reliable reference checks.
5. Good communication and presentation skills.
6. Track record of working hard, enthusiastic about work and maintains high standards.
7. Intelligent with great analytical skills.

NB: Should be willing to start immediately

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