Front Office Manager

1 day ago

Mombasa, Mombasa, Kenya a1-d88c-4d51-8493-ada44a1fa4ab Full time 600,000 - 1,200,000 per year

Company Description

Severin Hotels manages two premier properties in Kenya: the Severin Sea Lodge, a renowned beach hotel in Mombasa, and the Severin Safari Camp situated in the heart of Tsavo West National Park. The company is dedicated to providing exceptional hospitality experiences by combining luxury accommodations with personalized service. With a strong emphasis on comfort, quality, and authenticity, Severin Hotels caters to both leisure and adventure seekers, offering immersive experiences in unique locations that make every stay truly memorable.

Role Description

We are seeking an experienced Front Office Manager to join our team at Severin Sea Lodge in Mombasa.

This is a full-time, on-site position responsible for leading the hotel's Front Office operations — including Reception, Guest Relations, and Reservation Management — ensuring seamless service delivery and an outstanding guest experience.

Key Accountability Areas

  • Reception Operations: Oversee day-to-day front desk activities including guest check-in/out processes, room allocation, billing accuracy, and maintenance of front desk standards.
  • Guest Relations: Ensure all guest interactions reflect the hotel's hospitality standards. Handle VIP guests, resolve complaints efficiently, and maintain high levels of customer satisfaction.
  • Reservation Management: Supervise and optimize the reservation process, coordinate with Sales & Marketing to manage room inventory, and ensure accurate data entry and communication with other departments.
  • Team Leadership: Supervise and train front office staff, fostering a professional and service-oriented culture.
  • Communication & Coordination: Act as a liaison between departments (Housekeeping, Maintenance, F&B, Sales) to ensure smooth operations and timely guest service.
  • Reporting & Standards Compliance: Monitor performance, prepare occupancy and revenue reports, and uphold hotel policies, procedures, and quality standards.

Qualifications

  • Proven experience in Front Office Management, preferably in a 4–5-star hotel or resort setting.
  • Strong background in customer service and guest satisfaction management.
  • Excellent communication and interpersonal skills.
  • Demonstrated leadership and team supervision abilities.
  • Proficiency in hotel management systems (PMS) and office administration tools.
  • Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field (preferred).
  • Ability to work under pressure in a fast-paced, guest-centric environment.

  • Resident Manager – Kenya Office

    3 days ago

    Mombasa, Mombasa, Kenya Africa Spririt Full time $40,000 - $60,000 per year

    We are seeking a highly motivated and experienced Resident Manager to join our team in Kenya. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional service standards, and acting as the key point of contact between our local partners, clients, and headquarters. Key Responsibilities:Manage and supervise the daily...

  • Chief Administrative Officer

    3 days ago

    Mombasa, Mombasa, Kenya Chiarro Finance Consultant Full time 1,500,000 - 4,500,000 per year

    We are looking for an experienced and skilled Chief Administrative Officer (CAO) to join our Administrative Department.As a Chief Administrative Officer, you will be responsible to manage the company's business development programs and increase the output of the business. You will report directly to the CEO and other top executives of the management. You...

  • Sales Officer

    1 day ago

    Mombasa, Mombasa, Kenya GetSet Software Full time 30,000 - 60,000 per year

    GetSet Software is excited to be partnering with this respected and highly successful company, for recruiting a Sales Officer.Key Responsibilities:Manage secondary sales & collections with existing customers in the assigned regions.Identify, approach, and onboard New Customers (Retailers & Contractors) within the assigned region.Develop strong relationships...

  • Debt Recovery Officer

    3 days ago

    Mombasa, Mombasa, Kenya SunCulture Kenya Limited Full time 1,200,000 - 2,400,000 per year

    Position: Debt Recovery Officer    Reporting to: Debt Recovery ManagerRole type: Full time. About SunCultureFounded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that solves the biggest...

  • Refund Officer – Oil Department

    3 days ago

    Mombasa, Mombasa, Kenya Interactive Resource Management LTD Full time 900,000 - 1,200,000 per year

    Location: Mombasa, KenyaEmployment Type: Full-TimeAbout the Role:We are seeking a detail-oriented and proactiveRefund Officerto join our dynamic team in theOil Departmentbased inMombasa. The successful candidate will be responsible for managing and processing customer refund claims, ensuring accuracy, compliance with internal policies, and timely...

  • Systems/Software Developer

    3 days ago

    Mombasa, Mombasa, Kenya Express Shipping and Logistics (EA) Ltd Full time 600,000 - 1,200,000 per year

    We have an excellent and exciting opportunity for aSystems/Software Developer, to be based inMombasa,Kenya.We seek to give the opportunity to a candidate who ideally holds a professional qualification insystems/software development.The systems developer will participate in implementing full lifecycle solutions for modern application and system platforms from...

  • Branch Manager

    3 days ago

    Mombasa, Mombasa, Kenya Yehu Microfinance Services Limited Full time 1,200,000 - 2,400,000 per year

    Advertisement for position of Branch ManagerPosition Title: Branch ManagerReports to: Operations OfficerWork Location: BranchBranch Manager - BMYehu seeks to attract and retain talented, creative and innovative team players in the role of BM, who is a strategic thinker with strong execution skills, a passion for customer empowerment, and a commitment to...

  • Relationship Manager

    3 days ago

    Mombasa, Mombasa, Kenya Standard Chartered Full time $80,000 - $120,000 per year

    Job DescriptionJob SummaryAs a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and...

  • Security Manager-Mombasa M/F

    3 days ago

    Mombasa, Mombasa, Kenya AGL transport & logistics Full time $60,000 - $120,000 per year

    General information SECURITY MANAGER-MOMBASA M/F General informations AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise developed over more than a century and to more than...

  • Area Sales Manager-General Trade

    1 day ago

    Mombasa, Mombasa, Kenya Bridge Talent Management Full time 60,000 - 120,000 per year

    Job OverviewWe are seeking a highly motivated and strategic Area Sales Manager to oversee sales operations in the Mombasa region. The successful candidate will be responsible for driving growth, managing sales teams, and ensuring the company's products achieve strong market penetration across general trade outlets. The ideal candidate will have deep...