IT Support Contractor

5 days ago

Nairobi, Nairobi Area, Kenya BasiGo Full time $40,000 - $60,000 per year

Job Summary

We are seeking a skilled IT Support Contractor to provide technical assistance, troubleshoot issues, and maintain IT systems for BasiGo Limited.

The ideal candidate will have strong problem-solving skills, hands-on experience with hardware/software support, and the ability to work independently or as part of a team. 

Key Responsibilities

  • Provide technical support for hardware (desktops, laptops, printers, peripherals) and software OS and  applications  
  • Troubleshoot and resolve IT issues  network connectivity, system errors, login problems, etc.)  in-person.  
  •  Install, configure, and maintain operating systems (Windows, macOS, Linux) and business applications.  
  •  Assist with  user account management  (Microsoft 365 and  Google Workspace).  
  • Support network infrastructure (Wi-Fi, routers, firewalls, CCTV, biometric access controls) and escalate complex issues when needed. 
  • Perform system updates and patches  to ensure security and performance.  
  •  Document solutions, create knowledge base articles, and provide user training when necessary.  
  •  Collaborate with IT teams or vendors for escalated technical problems.  
  • Ensure compliance with company IT policies and security protocols. 

Required Skills & Qualifications

  • Experience: 5 years in IT support, helpdesk, or similar roles.  

Technical Qualifications

  •  Proficiency in Windows/macOS/Linux troubleshooting.  
  •  Knowledge of Microsoft 365, Active Directory, and cloud services 
  •  Basic understanding of  networking (TCP/IP, DNS, DHCP).
  •  Familiarity with remote support tools ( AnyDesk, RDP).  
  • Knowledge with CCTV and biometric access control
  • Soft Skills: Strong communication, customer service, and problem-solving abilities. 
  • Preferred certifications : CompTIA A+, Microsoft Certified IT Professional (MCITP), ITIL, etc.  
  • Education: Degree in IT, Computer Science, or relevant field (or equivalent experience).  

Preferred Qualifications

  • Experience with  ticketing systems    
  • Knowledge of cybersecurity best practices. 

Availability : 2 hours daily for 5 days

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