Group Business Operations Analyst

As a Manager/Senior Manager – Group Business Operations Analyst, you will support the GCOO/GCEO Offices in executing strategic and operational initiatives across the Group. This includes providing in-depth financial and business analysis, identifying opportunities for staff productivity and efficiency, and supporting high-level stakeholder engagement. You will be expected to work closely with operating units' MDs, senior staff and other Group functions, driving actionable insights and supporting the execution of group-wide strategies.

Job Responsibilities

• Strategic Business Analysis: Support the GCOO/GCEO Offices in conducting business analysis to identify opportunities for staff productivity, Business analysis and performance enhancement across Group operations. Staff Productivity tracking (Ensure all staff have numerical KPIs in the system)
• Alignment of KPIs of staff (Numerical outcome tracking), Monthly Productivity reporting and System data alignment (Working with HR team) to ensure Performance Management system data is sat right.
• Set checks for how staff performance is tracked when they move branches, move subsidiaries, etc, Work with Tech teams to embed AI on performance & Productivity
• Requirement Gathering & Business Needs Analysis - Collaborate with senior teams across all departments to gather, analyze, and document business requirements for new products, process improvements, and digital solutions that support business growth.
• Project Management - Support planning, execution, and reporting on Group Operations projects.
• Modelling & Valuation: Develop, evaluate, and maintain robust models, including valuation models, scenario analyses, and profitability assessments to support key business decisions.
• Performance Analysis: Monitor and analyze performance of subsidiaries and Group entities, highlighting trends and insights to inform strategic planning and reporting.
• Problem Solving: Lead structured problem-solving initiatives to diagnose root causes, develop solutions, and deliver actionable recommendations across business and operational challenges.
• Presentation & Visualization: Prepare clear, insightful reports, dashboards, and presentations to communicate analysis and recommendations to senior management and external parties.
• Cross-functional Collaboration: Work collaboratively across business units and workstreams to support implementation of strategic initiatives, tracking progress and ensuring alignment with Group priorities.
• Issue & Risk Management - Track and manage to closure of issues related to audit findings, operational risks, portfolio quality, and customer experience within the Group Operations functions.

Qualifications and Experience

• Bachelor's degree in Business, Science, Mathematics, Finance, Economics or related field; a professional qualification (e.g., CFA, CPA, ACCA) is an advantage.
• At least 7 years' experience in business analysis, Operations, Human Resources, or financial consulting.
• Proven strength in structured problem solving, critical thinking, and solution execution across complex business issues.
• Understanding of finance, valuation methodologies, and financial modelling.
• Experience in due diligence, strategic planning, and performance improvement initiatives.
• Exceptional proficiency in Microsoft Excel and PowerPoint; familiarity with data visualization tools (e.g., Power BI, Tableau) is highly desirable.
• Strong verbal and written communication skills; ability to influence senior stakeholders.
• Excellent project management capabilities and ability to manage multiple concurrent priorities.