Consultant, Client Services

6 days ago

Nairobi, Nairobi Area, Kenya Standard Bank Group Full time $40,000 - $80,000 per year

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To provide effective management of client queries received at the corporate and investment banking call centre. Responsible for handling inbound and outbound calls and email queries. The primary goal is to provide excellent customer service by addressing inquiries, resolving issues, and providing information about products or services efficiently and professionally.

Qualifications
Type of Qualification:
First Degree

Experience Required
3 - 4 years

Mandarin speaking

Ability to work in a fast-paced environment and handle complex customer queries.

Strong verbal, written communication skills and a professional phone voice.

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Checking Things
  • Embracing Change
  • Interacting with People

Technical Competencies:

  • Active Listening
  • Client Servicing
  • Continuous Improvement
  • Data Analysis
  • International Market Knowledge

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