Client Services Consultant

2 weeks ago

Nairobi, Nairobi Area, Kenya Stanbic Bank Kenya Full time 900,000 - 1,200,000 per year

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Client Services Consultant is expected to:

  • Provide an effective Query Resolution service.
  • Interacting in a professional, friendly manner with internal as well as external clients.
  • Understand the risks associated with handling client queries and dissemination of confidential information.
  • Provide effective resolution of all compliance issues including regulatory requirements as they pertaining to account management

Qualifications:
First Degree

Field of Study
: Business Commerce, Finance or any other related field

Mandarin speaking is a Mandatory Requirement
.

Experience

Two years working experience with a bias in operations and/or call centre

  • Sound knowledge of transaction processing as it relates to channels for accounts, products and transaction types.
  • Knowledge of bank products and services applicable to the market served.
  • Knowledge of service standards.
  • Knowledge of the Code of Banking Practice.
  • Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened

Technical Competencies

  • Good analytical skills
  • Communicates with impact
  • Attention to detail
  • Fluent in Mandarin Language

Behavioural Competencies

  • Analytical, pays attention to detail.
  • Sense of responsibility/Ownership
  • Independent and energetic. Needs to be self motivated and shows initiative.
  • Customer service oriented
  • A team player.
  • Maintains good working relations with stakeholders

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