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International Campaign Agent

1 day ago

Nairobi, Nairobi Area, Kenya Shortlist Full time


Position Purpose:

  • This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email.
  • Maintain data entry requirements by following data program techniques and procedures.
  • Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data.
  • Test customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secure information by completing database backups.
  • Maintain operations by following policies and procedures; reporting needed changes.
  • Maintain customer confidence and protect operations by keeping information confidential.
  • Contribute to team effort by accomplishing related results as needed.

Job Fit:

Those who are successful in this role tend to enjoy interacting with customers and are motivated by providing great service. They have excellent product knowledge know how to identify needs and provide solutions and can work in a fast-paced and dynamic environment. A satisfactory level of confidence and assertion underpins all interactions.

Prerequisites:

  • Computer literate
  • Ability to type a minimum of 30 wpm
  • Ability to work in a rotational shift environment
  • No active warning history
  • Minimum 6 months in customer service
  • A minimum of 90% on QA score
  • A minimum of 95% attendance score

Competencies:

  • Customer Service
  • Customer Satisfaction
  • Empathy
  • Stress Tolerance