Operations Lead

2 weeks ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 1,200,000 - 2,400,000 per year

Job Summary

Responsible for managing Branch Operations, trains employees, prepares reports, and aims at meeting the set budget targets while ensuring all guests are served.

Primary Purpose and Scope the Job (Job Role)

Oversee, direct, and coordinate the planning, organizing, training, and offer Branch leadership necessary to achieve objectives in sales, operational costs, employee retention, guest service and satisfaction, food quality, cleanliness/Hygiene and overall restaurant sanitation.

Requirements

DUTIES AND RESPONSIBILITIES:


• Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.


• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.


• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, fun, productive working environment through organizing and supervising branch deep cleaning.


• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.


• Prevent, handle and resolve complaints regarding food quality and service.


• Train and review financial statements and activity reports, other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement.


• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.


• Prevent and resolve personnel problems.


• Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures at branch level.


• Review work procedures and operational problems to determine ways to improve service, performance, or safety.


• Organize Branch meetings and offer leadership in seeking to develop the team for continuous improvement.


• Managing staff shifts to ensure balanced strength across all departments.


• Conduct regular performance reviews for your subordinate staff.


• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.


• Seeks, listens and responds to Guest feedback.

Benefits

QUALIFICATIONS


• Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.


• Have a competent knowledge on Customer Service and people management system.


• Computer literate in MS Suite.


• 2 years or more of operations and/or experience in service or in a food and beverage industry.


• Ability to communicate clearly in both English and Kiswahili.


• Ability to review P&L.


• Ability to mentor, train and develop people.


• Strong analytical skills.


• Able to handle money and operate a point-of-sale system.


• Must be prepared to work under pressure.


• Must have the ability to co-ordinate skills; demonstrate good core ethics and values.


• Must be result oriented, self-driven, articulate and pro-active.


• Must have the ability to make quick and sound decisions.

CORE COMPETENCIES


• Establishing Focus.


• Providing Motivational Support.


• Fostering Teamwork.


• Empowering and developing Others.


• Flexible and adaptable to new environment.


• Ability to manage Performance.


• Interpersonal relationships.


• Result oriented.

  • Operations Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya MAL CONSULTANCY LIMITED Full time 120,000 - 180,000 per year

    INTRODUCTION & JOB SUMMARYOur client, a real-time payment services company established in 2015 under the National Payment System (NPS) Act to address the challenge of interbank money transfers in the country, is seeking to onboard a Chief Technology & Operations Officer (CTOO). The Chief Technology and Operations Officer will be responsible for leading the...

  • Operations Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Talent Safari Full time 1,200,000 - 2,400,000 per year

    Role Overview:The Operations Manager is responsible for overseeing the firm's day-to-day operational activities, ensuring efficient service delivery, and driving business growth by supporting customer acquisition and portfolio quality. Reporting to the CFO, this role is pivotal in implementing operational strategies, optimizing credit risk management, and...

  • Logistics Lead

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Neumann Kaffee Gruppe (NKG) Full time 1,200,000 - 2,400,000 per year

    We are Neumann Kaffee Gruppe. And we love coffee.For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,200 employees in over 26 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our...

  • International Operations

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Binance Full time $60,000 - $120,000 per year

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Finance Lead

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 600,000 - 1,200,000 per year

    Department: Finance & AccountingReporting to: Chief Executive Officer / DirectorLocation: Nairobi, KenyaCompany Type: Digital Credit Provider (DCP) / Non-Deposit Taking Microfinance InstitutionRole OverviewThe Finance Manager will oversee all financial management, accounting, budgeting, taxation, and planning functions of the organization. The role will...

  • Lead Generation Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ATANGANA & SONS LTD Full time 900,000 - 1,200,000 per year

    About ATANGANA AND SONS LTDATANGANA AND SONS LTD is a forward-thinking IT solutions provider specializing in delivering innovative information, internet, and technology services to businesses across industries. We help clients transform operations, enhance digital presence, and achieve growth through smart, data-driven technology solutions.Position SummaryWe...

  • Product Support Lead

    2 weeks ago

    Nairobi, Nairobi Area, Kenya I&M Bank Uganda Full time $30,000 - $60,000 per year

    Job PurposeThis role is responsible for overseeing the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution.The role involves managing the Product Support Officers, collaborating with cross-functional teams, and driving continuous improvement in product support processes.The Lead...

  • Product Support Lead

    2 weeks ago

    Nairobi, Nairobi Area, Kenya I&M Bank Limited Full time $30,000 - $60,000 per year

    Job Purpose:This role is responsible for overseeing the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution. The role involves managing the Product Support Officers, collaborating with cross-functional teams, and driving continuous improvement in product support processes.The Lead...

  • Special Projects Lead

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Talent Safari Full time $120,000 - $180,000 per year

    About are building the operating system for logistics in Africa. Leta is an AI-powered delivery management platform that helps businesses reduce costs, improve efficiency, and deliver faster. Leta is operating in 6+ countries across Africa and growing. They are trusted by leading brands like Diageo, KFC, Decathlon, Gilanis and they recently raised $5m from...

  • Business Systems Lead

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Penda Health Full time 1,200,000 - 2,400,000 per year

    About Us Penda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient we serve.Our vision is for everyone in Africa to have healthcare they can trust — care that is accessible, reliable, and centered on people.Today, our team of 500+ passionate professionals...