Employee Relations Associate

1 day ago

Nairobi, Nairobi Area, Kenya Solvo Global Full time 30,000 - 60,000 per year

About the Role We are looking for a Contact Center Associate, a talented individual, with the ability to multitask, pays attention to detail, analytical, and able to assist using multi-channel communications. The Employee Relations / Support Associate role is responsible for assisting the contact center with call, email, and live chat incoming requests. These requests are from employee, clients, and internal departments regarding employee portal setup and/or troubleshooting, password resets, assistance with electronic onboarding, paystubs and W2 requests, etc. Key Responsibilities . Answering and responding to inbound calls · Responding to emails and live chat inquiries · Troubleshoot and research to resolve requests · Resolve complaints and issues · Escalate issues to supervisors and managers · Use the internal knowledgebase to quickly answer inquiries.

Qualifications

Requirements · Knowledge of customer service best practices · Skilled in documentation and note-taking during calls · Excellent data entry skills · Empathetic and personable call demeanor · Proficient English writing skills · Work well under pressure and with various personalities · Required proficient English · High school diploma or equivalent · Minimum 1 year of experience in a call/contact center environment · Ability to type a minimum of 30 WPM.

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