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Customer Service Representative

2 weeks ago

Nzalae Nzawa locations Kitui County, Kenya Helpware Full time $35,000 - $45,000 per year

Customer Service Representative (Calls)
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Ou
r
Uganda team is growing and we're looking for experienced
Customer Support Representatives
to join our Helpware team.

Position Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities

  • Inbound & outbound calls;
  • Scheduling reservations for transportation to healthcare appointments;
  • Checking on the status of those transportation reservations;
  • Interaction not only with health plan members but also with transportation providers and healthcare facilities;
  • Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Required Education And Experience

  • Bachelor's Degree
  • English proficiency C1 and C2

Preferred Education And Experience

  • One (1) year of customer support experience preferred

Skills

  • Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
  • Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
  • Positive and helpful attitude
  • Exceptional interpersonal skills and conflict resolution ability
  • Ability to work independently and/or with a Team
  • Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
  • Flexible with the ability to adapt to changes in business, strategy, and technology
  • Ability to empathize with the Member and/or Member's guardian
  • Must be able to work with geographically and culturally diverse populations and personalities