We are Hiring

2 weeks ago

Nairobi, Nairobi Area, Kenya Mawu Africa Full time

Join the Mawu Africa Team


Call for Applications: Customer Experience & Office Operations Associate & Junior Marketing Associate

Are you passionate about African crafts, creative storytelling, and delivering exceptional customer experiences?

We are looking for dynamic, detail-oriented, and driven individuals to join our team in our mission to connect authentic African products and artisan stories with global markets.

  1. Customer Experience & Office Operations Associate

Full-time (1-year renewable) | Nairobi

Role Overview:

As the Customer Experience & Office Operations Associate, you'll be the heartbeat of our daily operations; ensuring smooth office management while creating an excellent experience for our customers and artisans.

If you're organized, people-oriented, and love creating structure, this role is for you

Key Responsibilities:

  • Serve as the first point of contact for customers, artisans, and visitors (calls, WhatsApp, walk-ins).
  • Handle inquiries, feedback, and complaints with empathy and professionalism.
  • Maintain organized and efficient office operations; cleanliness, supplies, and display setup.
  • Coordinate artisan pickups, customer drop-offs, packaging, and dispatch.
  • Keep accurate CRM records of customer and artisan interactions.
  • Support team meetings, documentation, and administrative tasks.

Ideal Candidate:

  • Diploma/Degree in Business Admin, Customer Service, or related field.
  • 1–2 years' experience in office admin or customer-facing roles (or willingness to learn).
  • Excellent communication and organizational skills.
  • Tech-savvy with tools like Google Workspace, WhatsApp Business, and CRMs.

  • Professional, dependable, and passionate about African craftsmanship.

  • Marketing Associate

Full-time (1-year renewable) | Nairobi

Role Overview:

As the Junior Marketing Associate, you'll help tell the stories that bring Mawu Africa to life; creating inspiring digital content, running campaigns, and driving engagement across our channels.

If you love visual storytelling, social media, and culture, this role is perfect for you

Key Responsibilities:

  • Create engaging photo, video, and written content for social media and email campaigns.
  • Execute content calendars and track performance (reach, engagement, conversions).
  • Write blogs and artisan stories that showcase African craftsmanship.
  • Support the BD team with marketing materials and client campaigns.
  • Manage social media engagement (comments, DMs, posts).
  • Stay up to date with trends in digital marketing and creative storytelling.

Ideal Candidate:

  • Degree/Diploma in Marketing, Communications, or Media.
  • 1–2 years of experience in digital marketing, content creation, or social media.
  • Strong writing, design, and creative storytelling skills.
  • Proficiency in Canva, Adobe Suite, or video editing tools
  • Passionate about culture, design, and impact storytelling.

Ready to be part of something meaningful?

Apply Now: Send your CV and short cover letter to

Let's work together to bring the heart of Africa's artistry to the world

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