Receptionist

Company Description
Our client is a technology company that is working to connect over 1 million homes in Africa to satelite internet services. .

Job Description
The duties and responsibilities associated with this Receptionist position are as follows:

• Generating and Nurturing Leads:

• Proactively identify and pursue new sales opportunities through various channels, including referrals, community engagement, and local events.

• Distribute marketing materials and engage in local promotional activities to attract potential customers.
• Capture and qualify lead information accurately in the CRM system for follow-up.

• Follow up diligently on all assigned leads (walk-ins, web inquiries, phone calls) to move them through the sales pipeline.

• Achieving Sales Targets (Units Sold & Revenue Generated):

• Proactively engage with walk-in customers and follow up on leads to identify their needs and recommend suitable products/services.
• Conduct effective product demonstrations and articulate value propositions to prospective customers.
• Negotiate and close deals to meet or exceed weekly and monthly unit and revenue targets.
• Maintain an in-depth knowledge of the product, pricing, and promotional offers.
• Front Desk Management & Visitor Experience:
• Be the primary point of contact for all incoming visitors, greeting them professionally and courteously.
• Maintain a tidy, organized, and welcoming reception area at all times.
• Handle general inquiries from visitors and direct them to the appropriate department or individual with efficiency and accuracy.
• Communication & Call Handling:
• Answer, screen, and forward all incoming phone calls in a timely and professional manner.
• Take accurate messages and ensure they are promptly delivered to the intended recipient.
• Manage incoming and outgoing correspondence, including sorting and distributing mail and deliveries.
• Administrative Support:
• Assist with various administrative tasks
• Maintain office supplies inventory and place orders when necessary.
• Assist with scheduling appointments and maintaining calendars for key personnel as required.
• Acting as a Brand Ambassador:
• Consistently represent the company with a positive, professional, and helpful demeanor in all interactions.
• Embody the company's values and maintain a high standard of personal presentation and office tidiness.
• Provide accurate and up-to-date information about the company, its products, and services.

• Information Management:

• Maintain confidentiality of sensitive information and documents.

• Keep abreast of company policies, procedures, and relevant updates to provide accurate information to inquiries.

• The duties outlined in 2.3 may be updated from time to time by the Employer based on operational needs.

• The Employee agrees to diligently and faithfully perform all duties assigned to them and to comply with all lawful instructions given by the Employer.

Qualifications

5 years expereince as an Adminstration and Receptionist professional in a busy and technologically enabled environment.

Additional Information

Starting salary is Kshs 30,000 per month.