Customer Service Representative/Receptionist

4 days ago

Nairobi, Nairobi Area, Kenya Vayacom Limited Full time 30,000 - 60,000 per year

Job Title: Customer Service / Receptionist

Location: Nairobi

Company: Vayacom Limited

About the Company:

Vayacom Limited is a fast-growing technology and internet services provider committed to delivering reliable connectivity and exceptional customer experiences. We are seeking a friendly, professional, and customer-oriented individual to join our team as a
Customer Service / Receptionist
.

Job Summary:

The Customer Service / Receptionist will serve as the first point of contact for clients and visitors. The ideal candidate will handle incoming calls, receive guests, and provide administrative support to ensure smooth office operations and outstanding customer service.

Key Responsibilities:

  • Answer and direct incoming calls in a courteous and timely manner.
  • Greet and welcome clients and visitors, ensuring they are attended to professionally.
  • Maintain a neat and organized reception area.
  • Handle incoming and outgoing correspondence (letters, packages, and emails).
  • Record and relay messages accurately to relevant departments.
  • Provide general information about company products and services.
  • Support administrative tasks such as filing, photocopying, and record keeping.
  • Schedule and confirm appointments or meetings when required.
  • Maintain visitor logs and adhere to company security procedures.
  • Assist with other clerical duties as assigned by management.

Qualifications and Experience

  • Diploma or Certificate in Customer Service, Business Administration, Front Office Operations, or a related field.
  • 2–3 years of experience
    in customer service or front office operations.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Strong organizational skills with attention to detail.
  • Professional appearance and positive attitude.
  • Ability to multitask and work effectively under minimal supervision.

How to Apply:

Interested candidates are invited to send their CV and a brief cover letter to

with the subject line
"Customer Service / Receptionist – Vayacom Limited."

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