General Insurance Executive

2 weeks ago

Nairobi, Nairobi Area, Kenya UNIVERSAL MARKETING INSURANCE AGENCIES LTD Full time 1,200,000 - 2,400,000 per year


We're Hiring

Universal Marketing Insurance Agencies Ltd. is looking for a
General Insurance Executive
to join our growing team.

Company Description

Welcome to Universal Marketing Insurance Agencies Ltd., your trusted partner for comprehensive insurance solutions in Kenya. Our experienced professionals provide personalized service and tailored insurance products to meet our clients' unique needs. We offer a diverse portfolio including life, health, and property insurance, ensuring comprehensive protection at competitive rates. Our commitment to customer satisfaction, trust, integrity, and transparency sets us apart. Join us in safeguarding what matters most to you.

Role Description

This is a full-time on-site role located in Westlands, Nairobi County, Kenya. The Executive will manage client services and customer interactions, ensuring client satisfaction by addressing inquiries and resolving issues. Responsibilities include handling general insurance claims, guiding clients through the insurance process, and liaising with providers and finance teams. The role requires maintaining accurate records, assisting clients with policy changes, and providing exceptional service.

What We're Looking For:

Background in insurance — through education or experience

Certificate of Proficiency (COP) is an added advantage

Proactive, confident, and eloquent communicator

Strong sales acumen and a genuine commitment to client satisfaction

Uncompromising excellence in customer service

Other Qualifications

  • Client Services, Customer Service, and Customer Satisfaction skills
  • Strong Communication skills
  • Business Development Skills
  • Excellent organizational and time management skills
  • Proficiency in using insurance management software or any other CRM system
  • Ability to work independently and as part of a team
  • Experience in the insurance industry is a plus


Key Responsibilities:

  • Handle general insurance client inquiries and onboarding
  • Liaise with underwriters and follow up on quotations, benefits, and claims
  • Support scheme administration and ensure accurate member data management
  • Educate clients on benefits and policy terms
  • Contribute to team sales targets and cross-sell across departments

This role requires someone who doesn't wait to be told what to do — you
take initiative
,
own your work
, and understand that in our world,
every client touchpoint matters
.

Think you're a great fit?

Send your CV and a brief cover letter to by 3rd
Oct 2025
.

Let's build something great together.

UMIA #WeAreHiring #MedicalInsurance #InsuranceJobs #CustomerServiceExcellence #SalesOpportunity #JoinOurTeam

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