Quality Assurance Officer

JobSummaryThe Quality Assurance (QA) Officer ensures high customer service standards and efficient operations across the Contact Centre and all customer interaction points. The role involves monitoring service quality, reviewing customer feedback, ensuring adherence to business processes, and supporting continuous staff training and coaching to enhance...

Company DescriptionTropical Heat is a global brand renowned for its extensive product range, including spices, seasonings, snacks, and cereals, crafted to deliver quality and passion. Our products are enjoyed across 20 countries, including East Africa, the UK, the USA, Australia, and others. At Tropical Heat, we celebrate taste and passion, delivering...

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.The Retail Credit Quality Assurance Officer will be responsible for...

Job SummaryWe are a blue chip company, a leader in the broadcastingmedia sector. Due to expansion and growth, the following position has risen inour organization. Reporting to the Quality Assurance and Training Manager, theincumbent will be responsible for doing evaluations on each representative in variousfunctions and be able to give constructive feedback...

We are a blue chip company, a leader in the broadcasting media sector. Due to expansionAnd growth, the following position has risen in our organization.Reporting to the Quality Assurance and Training Manager, the incumbent will beResponsible for doing evaluations on each representative in various functions and be able toGive constructive feedback and...

Job SummaryWe are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization. Reporting to the Quality Assurance and Training Manager, the incumbent will be responsible for doing evaluations on each representative in various functions and be able to give constructive...

Position DescriptionJob Title: Associate Director, Global Quality AssuranceLocation: Nairobi, Kenya, Cape Town, South Africa; Remote-South Africa, Remote-Uganda, Remote-Nigeria, New York, New York; US - Remote Considered; United Kingdom – Remote; OR Amsterdam, NetherlandsReporting to:Senior Director, Clinical Quality Assuranc**ePosition Summar**y:Are you a...

We are a blue chip company, a leaderin the broadcasting media sector. Due to expansionAnd growth, the following positionhas risen in our organization.Reporting to the Quality Assuranceand Training Manager, the incumbent will beResponsible for doing evaluations oneach representative in various functions and be able toGive constructive feedback andcoaching...

This role supports the Quality Assurance (QA) and Quality Control (QC) processes, ensuring all products are stored, handled, and distributed in compliance with Good Distribution Practices (GDP)With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility,...

Company Description Apex Collections Africa Limited provides professional receivable management solutions forboth financial and commercial markets and focus on maximizingclients' cash flow management and credit control aspects. Job Description Key ResponsibilitiesQuality Assurance and Monitoring• Monitor and evaluate inbound and outbound calls, emails,...