Customer Care Representative

4 days ago

Nakuru, Nakuru, Kenya iClear Wellife Service Limited Full time 900,000 - 1,200,000 per year

We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative

Location:
Nakuru, Kenya


Company:
iClear Wellife Service Limited

About Us

At iClear Wellife Service Limited
, we're redefining how homes and offices across Kenya access clean and purified drinking water.

Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through
innovative purification systems
and
exceptional customer care
.

As part of our exciting expansion, we're opening a
new branch in Nakuru
— and we're looking for passionate and motivated
CC (Customer Care) Representative
to join our growing team.

Role Overview

The CC
will play a key role in supporting customers, promoting our products, and driving sales at our new Nakuru branch.

If you're a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.

Key Responsibilities

Serve as the first point of contact for customers with professionalism and warmth.

Promote and sell iClear water purification products to achieve set sales targets.

Build lasting customer relationships through follow-ups and after-sales support.

Handle customer inquiries, resolve issues promptly, and ensure satisfaction.

Support branch marketing activations and community engagement activities.

Maintain accurate sales and customer care records.

Work closely with technical and operations teams to ensure efficient service delivery.

Qualifications & Skills

Diploma or Bachelor's degree in Business, Marketing, Customer Service, or related field.

1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage).

Excellent communication and interpersonal skills.

Strong sales and negotiation abilities.

Self-motivated, proactive, and target-driven.

Fluent in English and Kiswahili.

What We Offer

Competitive base salary plus performance-based incentives.

Training and mentorship during branch setup and operations.

Career growth opportunities in a fast-growing company.

A collaborative and supportive work culture.

Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses

How to Apply:

Send your CV and a short cover letter to

Use the subject line: "CC Representative – Nakuru Branch"

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