Aftercare Quality Coordinator

Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer. About Ampersand Ampersand is Africa's E-mobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa's road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 30% more income by going electric. The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 6,000 e-motorcycles on the road and 60 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 400+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth. Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa. Our ValuesCustomer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations. Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers. Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape. Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact. About the Role The Quality Coordinator serves as the final checkpoint between workshop operations and vehicle release, ensuring all electric vehicles meet quality and safety standards. The role requires strong mechanical expertise and attention to detail. It supports customer-focused insights, product improvement, and operational efficiency while linking technicians, management, and customers to ensure timely, high-quality service delivery. Key responsibilitiesProduct Quality Checks: Inspect and test all vehicles leaving the workshop to confirm repairs meet company standards and safety requirements; ensure proper diagnostic and repair procedures have been followed before release. Documentation & Record-Keeping: Complete and maintain all QC checklists and job card documentation; ensure every job is signed off before vehicle handover; report deviations promptly. Repeat Issue Tracking: Monitor and report repeat faults; support investigations to identify root causes and eliminate recurrence through feedback to technicians and supervisors. Technician Training Support: Contribute to monthly QC-based training sessions; highlight areas of improvement for teams based on QC findings and quality data. Process Compliance: Verify that workshop repair and testing protocols are strictly followed; escalate any non-compliance or negligence immediately. Safety & Quality Enforcement: Ensure vehicles meet electrical, mechanical, and safety standards; enforce the use of PPE and halt any unsafe releases until issues are resolved. Recalls & Product Adjustments: Support coordination of recall activities, welding checks, and follow-up adjustments as guided by the Quality Coordinator. Satellite Garages Audit: Participate in audits and reviews of HQ and satellite garages to assess adherence to QC processes and reduce repeat issues. Customer Support (Technical Input): Provide quality feedback for customer complaints related to workmanship or product safety; ensure resolutions are handled within agreed KPIs. Process Improvement: Participate in service experimentation and quality improvement initiatives; share ideas and insights for enhancing product reliability. Team Collaboration: Work closely with technicians, Coordinators, and Customer teams to ensure efficient service delivery and smooth communication flow. Administrative Support: Prepare and submit periodic QC and quality performance reports; support audit preparation and data tracking for continuous improvement. Minimum requirements:Diploma in Mechanical or Automotive Engineering (Electrical or EV specialization is an advantage). Minimum of three (3) years of experience in vehicle maintenance, assembly, or quality inspection in automotive sectors. Strong analytical, diagnostic, and reporting skills. Excellent communication, interpersonal, and presentation skills. Proficient in using QC checklists, digital inspection tools, and maintenance management systems. High attention to detail, discipline, and ethical work conduct. Familiarity with the electric vehicle industry is a plus. Job location This role will be based in Nairobi, Kenya Reporting to Aftercare Supervisor