Terms of Reference: Consultant

Position: Consultant – Product Manager
Project: LG Digital Health Support for Ministry of Health – Kenya
Reporting to: Deputy Director, Digital Health and Government Partnerships
Location : Nairobi
Duration : 6 Months

Background :
Living Goods (LG) has over fifteen years of experience in developing and implementing data-driven and digital performance management approaches for community health workers (CHWs) in Kenya and Uganda. We empower Community Health Workers (CHWs) with digital tools that enable them to deliver door-to-door care.  As a partner, we are supporting the government of Kenya in the development and implementation of a robust national electronic health information system(eCHIS) to improve community health service delivery and supply chain, reporting and performance management for better health outcomes.

As we continue to support the government to continuously enhance eCHIS, Living Goods is looking to hire a Consultant Product Manager that will work with the team to ensure best practices continue to be embedded in the development life cycle.

Objective :
The Product Manager for Digital Health Products will be responsible for driving the product strategy, managing the product roadmap, prioritizing backlog items, and overseeing the entire product development lifecycle. The role involves collaborating with internal and Ministry of Health in Kenya, ensuring product alignment, managing release schedules, and tracking performance and user satisfaction. The consultant will be additionally responsible for capacity building the Ministry of Health staff in product management ensuring sustainability and stability of the eCHIS suite of Apps.

Roles And ResponsibilitiesDefine the product strategy, manage the product roadmap, and prioritize backlog items to drive incremental changes and continuous delivery in an agile manner.Develop detailed product plans and release management schedules and keep key milestones on track.Coordinate with other stakeholders to develop detailed functional and non-functional requirements for software engineers.Manage the entire product development cycle from ideation, strategy, planning, development, testing, deployment, maintenance and support, and end of life Continuous stakeholder engagement to ensure that stakeholders and the engineering team are aligned on scope, priorities, and timelines. Drive collaboration between internal and external stakeholders on requirements definition, feature design and user interface enhancements using various tools e.g., user stories, flow charts and wireframes.Secure the necessary feature/product approvals with the required stakeholders.Collaborate closely with clients, strategic partners, engineering teams, technology vendors, open-source communities, and other cross functional stakeholders to ensure optimal delivery.Oversee the routine maintenance of digital health products by closely working with digital operations and software engineering teams.Measure, track, improve and analyze product performance and user satisfaction metrics through iterative feedback loops.Provide status updates and required reports to key leadership, stakeholders, partners, and clients on product developmentSkills & Competencies5+ years of experience in a client-facing product management or software development role. Experience in the digital health sector, particularly within a non-profit organization.Proficiency in Agile Product Management methodologies such as Scrum and Kanban.Experience collaborating closely with engineering teams, external digital health partners, and end users.Fluency in navigating technical discussions with the ability to translate users' needs into business requirements.Ability to communicate effectively with diverse stakeholders, including end users, strategic partners, and technical teams.Proven ability to lead teams and projects successfully.Experience working collaboratively in cross-functional teams to achieve project and organizational goals.Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.Ability to think out-of-the-box to solve complex problems and drive innovation.Creative thinker with exceptional problem-solving skills.Strong curiosity with a love of learning and exploring new technologies with potential for innovation.Enthusiasm and passion for digital health for development.Minimum QualificationsA Bachelor's degree in Product Management, Information and Communication, Health Informatics , Digital Health, Computer Science, or a related discipline.Product development, innovations and design certifications an added advantage. Proven experience in product management, with a track record of successfully managing digital health products or similar complex products.Strong understanding of agile methodologies and experience managing product backlogs, release schedules, and delivery cycles.Experience working within the public health sector and cross-functional teams, including engineering, communications, and operations.Strong analytical skills and experience with tracking product performance metrics and user feedback.Living Goods is an equal - opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information. If offered a role at Living Goods, we'll request consent to complete a background check, which is part of our hiring process.

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