Senior Product Manager

About Elewa

Elewa, Swahili for "to understand", develops bespoke software solutions from Kenya for startups and SMEs based in the EU and South Africa, serving clients across a wide range of sectors. Our clients come to us to transform their vision into products that drive measurable impact and growth across diverse industries. We deliver cutting edge projects for our clients. Fin-, Edu-, HR-, Agri-, Logistics Tech, … Name any "Tech" and we'll provide you with examples. We operate as a tech agency exporting ICT development and maintenance services from Kenya, organised into two business units: custom software development and ERP implementation.

We are very intentional about how we hire and only onboard profiles that fit our culture:

1. Be Customer-Centric.
    Being customer-centric means that we put our clients at the heart of everything we do, aligning with their vision and business value. We measure our success through their success. By keeping the customer at the core of every decision and design, we build trust, create lasting partnerships, and deliver impact that truly matters.
2. Own the Outcome
   . When we commit, we follow through. We stand by the quality of what we produce, commit to our promises, and hold ourselves accountable. Ownership is personal pride and shared responsibility-it's how we build trust as individuals and as a team.
3. Show Grit.
   We do what it takes to deliver. Criticism doesn't break us; it shapes us. Grit means relentless resolve, but also the courage to adapt, learn, and ask for help. Our strength lies in perseverance and in supporting each other when challenges arise.
4. Relentless Pursuit of Mastery.
    We are curious, adaptable, and never satisfied with "good enough". Pursuing mastery means constantly developing ourselves, challenging our skills, and pushing the boundaries of what's possible. Every mistake is a lesson, every challenge an opportunity.
5. Radical Candour.
    We challenge ideas, not people. We practice radical honesty and transparency while respecting each other. We debate ideas openly, disagree when needed, and commit fully once decisions are made. Honesty with empathy is the foundation of trust.
6. Raise the Bar.
    Raising the bar means striving for more than "good enough". We do it right the first time, setting new standards of quality and becoming the go-to skill for those we serve. But true excellence looks beyond the immediate task: every line of code, design choice, and project milestone contributes to a bigger picture. What we build today is designed to endure, shaping not just today's needs, but tomorrow's possibilities. Excellence isn't just our goal, it's our identity.
7. Break Boundaries.
   We refuse to stay in our technical comfort zone, Going beyond means questioning assumptions, exploring new ideas, and daring to do things differently. We challenge norms, push creative limits, and dare to do things differently. We don't just follow the beaten path, we explore new ones. By pushing boundaries in our work and mindset, we unlock opportunities that others don't see.

About the Role

We're looking for our first dedicated Product Manager to define and execute product vision and roadmaps for our high-value client projects, what we call Category A projects. This is a foundational hire; you'll help set up the product management function, define processes, and ensure every product we deliver creates outstanding user and business outcomes.

Additionally, you'll work closely with our architect, solution designers, engineering, operations, AI agents and sales to bring innovative products to market, from discovery to scale-up. All while ensuring our clients experience the "Elewa Way" of building products; walking the journey of building creative, efficient, and valuable products alongside us.

You'll focus on:

Product Discovery & Development:

• Deliver innovative high-quality product roadmaps that are aligned with client objectives and increase delivery efficiency by at least 20% within the first year.
• Ensure 90% of product features are delivered on time, within budget, and meet agreed success criteria.
• Translate user insights into clear problem statements and prioritise features that drive measurable client value.
• Develop and validate customer journeys using prototypes, mockups, and test cases that improve usability scores or client adoption rates.
• Develop and validate product designs with the support of AI-enabled tooling.
• Work with the engineering team to ensure client needs and solutions/ products are well understood and well executed.
• Execute test cases and provide feedback to the technical team.

Research & Landscape Analysis:

• Maintain a quarterly competitive and technology landscape report that identifies at least 3 actionable opportunities for (each of) your client products
• Explore and recommend AI-powered improvements to enhance user experience or accelerate product development, aiming for measurable efficiency gains.

Cross-functional Collaboration:

• Drive alignment across clients, solution design, engineering, operations, and finance so that project scope changes are reduced by at least 20%.
• Facilitate design thinking or co-creation workshops that generate innovative, validated concepts for client products.

Efficiency & Creativity:

• Create and maintain internal product playbooks that reduce average delivery timelines by at least 10% while improving consistency in quality.
• Propose and implement process improvements that result in measurable gains in speed, reliability, and client satisfaction.

Learning & Growth:

• Stay ahead of emerging technologies and integrate at least two new tools or methods annually that improve product outcomes or internal processes.
• Champion a culture of continuous learning within the product function, mentoring peers where applicable.
• Challenge your technical colleagues to up their product game.

Qualifications

You might be a good fit if you:

• Are customer-focused and interested in many different functional domains and industries.
• Have strong instincts for asking questions that could move the needle.
• Have a good nose for user-focused product design and obsess over the user experience, with measurable user impact in mind.
• Take ownership of results and adapt strategy quickly when new data or feedback arrives.
• Are a strong communicator who inspires and leads through example and influence.
• Can coordinate across diverse teams and cultural contexts, including communicating technical concepts to both technical and non-technical stakeholders.
• Have experience working in a high-ambiguity, low-structure environment. You create clarity, not wait for it.
• Are not afraid to speak your mind and are prepared to have difficult conversations with your colleagues, your managers and your clients.
• Use a data-driven, analytical approach to problem-solving and prioritisation.
• Are comfortable balancing strategic vision with week-to-week delivery pressures.

Requirements:

• Exceptional alignment with and active demonstration of Elewa's cultural values.
• 7 years product management experience, with at least 2 years in a management capacity and ideally with both B2B and B2C products.
• Experience in or knowledge of at least one adjacent function i.e. product design, engineering, sales, customer success, or marketing.
• Demonstrated success reducing time to value for customers.
• Demonstrated success going from green field inception to product-market fit in the development of a product(s).
• Experience with using A/B testing to inform product improvements.
• Demonstrable capability to lead design thinking and/ or co-creation sessions with leaders at senior level.
• Experience working in software development teams.
• Proven track record of delivering executing on time and within budget.
• Languages: Fluent English; French a strong plus.
• Have a valid passport or able to obtain one.

How to Apply:

The deadline for submissions is
21st September 2025
.

All applications must be submitted through the "Apply now" button. Any applications submitted via email or through any of our staff will be ignored.

In case you have questions about the job description or face technical difficulties submitting an application, please send an email to for assistance including the job title in the subject of your email.

We review applications on a rolling basis and all applicants receive an update on the status of their application.