Chatbot Developer

Company Description

Sasabot is a Nairobi-based conversational AI company helping African SMEs automate customer support, order processing, and payments inside WhatsApp. Our AI assistants enable small businesses to respond faster, close more sales, and track orders with ease. The platform is simple to deploy, multilingual, and integrates with tools like M-PESA and popular CRMs. We're launching our MVP pilot with live users and are hiring an experienced, pragmatic developer to strengthen our technical reliability.

Role Description

You'll design, implement, and optimize chat experiences across the
Meta messaging ecosystem
(WhatsApp, Instagram, Messenger). You'll build conversational flows, integrate NLP, connect payments, and plug Sasabot into external systems (CRM/ERP/marketing/analytics) so businesses can manage full customer journeys in chat—from product discovery to cart, checkout, and post-purchase support.

What You'll Do

• Design, implement, and optimize chat experiences across the Meta messaging ecosystem (WhatsApp, IG, Messenger)
• Integrate NLP to improve intent detection and response quality powering more accurate customer engagement.
• Ship commerce features: product discovery, cart/checkout, payment integrations, receipts.
• Implement and maintain APIs/webhooks and reliable event processing
• Configure Meta Business Messaging (templates, rules) and ensure policy compliance.
• Debug in production, improve reliability, and contribute to CI/ CD automation
• Collaborate with product/ CX to translate business needs into workflows.
• Perform any other related duties assigned by the supervisor.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (or 5+ years of relevant experience in lieu).
• Minimum 2 years of professional software development experience.
• Experience working with CI/CD pipelines, version control (Git(, and automated deployment workflows.
• Proficiency in Python for flow development, automation, and API integration.
• Hands-on experience with AWS services (e.g. Lamba, API Gateway, S3, DynamoDB, CloudWatch).
• Demonstrable understanding of the Meta Business ecosystem (WhatsApp, Instagram, Facebook Messenger), their APIs, chatbot frameworks, and automation rules.
• Strong technical skills in API integration, webhook implementation, and system connectivity.
• Familiarity with digital commerce workflows (product catalog), checkout, payments, order management).
• Excellent production debugging, problem-solving and detail orientation.
• Strong communication skills, with the ability to simplify technical concepts for non-technical stakeholders.
• Ability to work both independently and collaboratively.

Desirable Skills (Nice to Haves)

• Experience with other messaging/ chatbot platforms.
• Mobile development (Flutter/Dart)
• Background in digital marketing, customer engagement, or CX strategy.
• Knowledge of fintech/e-commerce domains and data-privacy considerations.
• Exposure to Meta Ads/ cross-platform marketing and analytics tooling.

Compensation & Benefits

• Competitive contract rate commensurate with experience.
• Flexible working arrangement, equipment/ data stipend, and professional development support.

Impact

Your work will define how African SMEs transact inside chat. By enabling personalized, AI-powered engagement and payments across WhatsApp, Instagram, and Messenger, you'll help businesses run conversations, orders, and fulfillment seamlessly - driving customer satisfaction and growth.

How to Apply

To apply, send an email to with the subject "Application - Chatbot Developer (Your Name)". Include:

1. CV/Resume with 2-3 relevant projects and your contributions.
2. GitHub/portfolio links.
3. Availability and expected monthly rate (KES)
4. Current location and time zone.