Clerk I for RTS

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*Make a difference in the community you live in As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
GG_Transportation: Regional Transit System (RTS) Operations

Salary Range Minimum:
$16.07

Salary Range Maximum:
$21.25

Closing Date:
09/24/2025

Job Details:
This is entry-level clerical, customer service and staff support work of a routine nature in the Regional Transit System (RTS).Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its routine, non-complex nature and from lower classes by its clerical, customer service and staff support duties.

Job Description:
Summary
This is entry-level clerical, customer service and staff support work of a routine nature in the Regional Transit System (RTS).

Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its routine, non-complex nature and from lower classes by its clerical, customer service and staff support duties.

EXAMPLES OF WORK**

• This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

Essential Job Functions
Depending on Assignment:
Distributes bus packets and checks drivers' report time and end time, annotating variances, as applicable.

Monitors and assigns extra board and/or standby operators in accordance with RTS policy.

Performs customer service duties; provides schedule and fare information to callers, assists with route planning and prepares information for community reports.

Working from the front window work station, provides backup break coverage for Dispatcher, as needed. Follows RTS policies and procedures for dispatching Transit Operators on assigned routes and schedules, receives and transmits messages on radio and telephone, maintains logs, makes bus assignments and replacements and reports vehicle repair issues to Maintenance.

Acts as a receptionist, answers phones and responds to inquiries, referring non-routine information requests. Controls gate access for employees and visitors, logs and issues visitor passes and accepts incoming packages and distributes to appropriate staff.

Administers leave request forms: accepts, date stamps, reviews to ensure that forms are completed and signed, copies and distributes. Monitors the employee sick line.

Provides clerical and administrative staff support backup.

Keeps departmental calendars, including scheduling meetings.

Obtains needed supplies and distributes to appropriate staff.

Collects, compiles, prepares, distributes and maintains regular reports, accounts, correspondence, forms, data, records and information.

Operates and helps maintain all office machines, including computers, copiers and printers.

Oversees lost and found; receives and logs items, responds to customer and employee inquiries and distributes to the rightful owner.

Receives, processes and distributes mail.

Issues, receives and maintains vendor applications/lists.

Assists staff with the entry and evaluation of standard materials bids.

Performs cash reconciliation, as needed.

Attends work on a continuous and regular basis.

Non-essential Job Functions
Depending on Assignment:
May be required to work the cash box probe line.

Performs other related duties as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

Education And Experience
Graduation from an accredited high school or possession of an acceptable equivalency diploma, and one (1) year of clerical or customer service experience, preferably in a transit operation environment,; or an equivalent combination of education and experience which provide the required knowledge, skills and abilities.

Personal Computer Operations Experience Required
Typing at a speed acceptable to department needs may be required.

CERTIFICATIONS OR LICENSES
None.

Knowledge, Skills And Abilities
Depending on Assignment:
Ability to work under pressure with multiple interruptions.

Ability to maintain a customer focused and friendly attitude in a stressful environment while working effectively with coworkers, internal and external customers and the general public.

Ability to use a two-way communication system.

Knowledge of and ability to operate personal computers and relevant software and basic office equipment.

Ability to comprehend local geography and read a map.

Ability to keep records and prepare accurate reports.

Ability to organize and prioritize work, and to meet deadlines.

Ability to research archived logs and reports to retrieve relevant data.

Ability to perform basic mathematical calculations with accuracy.

Knowledge of office and bookkeeping terminology, practices, procedures and business English, spelling and arithmetic.

Ability to understand and follow oral and written instructions.

Ability to communicate effectively, both orally and in writing.

Ability to perform varied office and clerical work involving administrative responsibility.

Skill in accurately handling large sums of money.

Physical And Environmental Requirements
To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

Physical Requirements
Work may require physical strength and agility sufficient to lift or move heavy packages, materials and supplies up to 50 pounds.

While performing the duties of this Job, the employee is often required to sit for prolonged periods of time.

WORK ENVIRONMENT
Extended hours, split shift and weekend work may be required.

Note:
May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.
All 'regular' employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also o
ff
er great things like on-site
fi
tness centers, tuition reimbursement, on-site medical sta
ff
and a wellness program to keep you healthy and happy.
Please note; benefits are not available for temporary employees.
Equal Opportunity
The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at or TDD/TTY at

Veterans' Preference
Veterans are encouraged to apply. Veterans' Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans' Preference. State of Florida residency is not required for Veterans' Preference.

If you are unable to apply online due to a disability, contact recruiting at or by calling