Current jobs related to Customer Service Support Specialist I for RTS - Administration Block Nakuru - City of Gainesville

  • Clerk I for RTS

    2 weeks ago

    Administration Block, Nakuru, Kenya City of Gainesville Full time $16,070 - $21,500 per year

    **If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.**Make a difference in the community you live in As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible...

  • Customer Care Representative

    1 day ago

    Nakuru, Nakuru, Kenya iClear Wellife Service Limited Full time 900,000 - 1,200,000 per year

    We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative Location:Nakuru, KenyaCompany:iClear Wellife Service LimitedAbout UsAt iClear Wellife Service Limited, we're redefining how homes and offices across Kenya access clean and purified drinking water.Our mission is simple — to make safe, healthy, and reliable water accessible to...

  • Educational Assistant I, II, III

    7 days ago

    Complex, Nakuru, Kenya Hawaiʻi State Department of Education Full time 180,000 - 240,000 per year

    DescriptionThis posting is being used to fill various Educational Assistant positions at the specified location. The authorized level of these positions is Educational Assistant III. Applications are being accepted down to the Educational Assistant I in the event of recruiting difficulties.Salary Range:Educational Assistant I, SR-10: $3,019.78 per...

  • Sales Representative

    1 day ago

    Nakuru, Nakuru, Kenya iClear Wellife Service Limited Full time 600,000 - 1,200,000 per year

    Sales Representative – Nakuru Branch Location:Nakuru, KenyaCompany:iClear Wellife Service LimitedType:Full-time | On-siteAbout UsiClear Wellife Service Ltd is a trusted provider of drinking water solutions across Kenya and Africa. We specialize in high-quality water filters, purifiers, and purification systems designed to make clean, safe water accessible...

  • etr/ var customer care

    2 weeks ago

    Westlands, Nakuru, Kenya Advatech Office Supplies Limited Full time 90,000 - 120,000 per year

    Job Opportunity: ETR/VAR Customer Care RepresentativeWe are looking for aproactive and dynamic Customer Care Representativeto join our ETR/VAR Department.The ideal candidate will be thefirst point of contact for clients, handling inquiries, troubleshooting TIMS devices, managing stock, and ensuring smooth order cycles. Your role will be key in driving...

  • Office Assistant III

    2 weeks ago

    Complex, Nakuru, Kenya Hawaiʻi State Department of Education Full time $36,000 - $42,000 per year

    Description**Salary Range:****Office Assistant III, SR-08: $3,266.00 per monthExamples of DutiesC reates, edits, prints, stores, retrieves and deletes documents using a computer and word processing and other software, in draft or final form, from rough or corrected copy where format and arrangement are not clearly indicated.P repares, reviews and processes...

  • Senior UX/UI Specialist

    2 weeks ago

    Headquarter, Nakuru, Kenya Wingers Life and Careers Full time 1,200,000 - 2,400,000 per year

    Full TimeHeadquarter Posted 29 mins agoDigital, Digital Product DevelopmentThe Senior UX/UI Specialist is responsible for leading the design and enhancement of user experience across digital platforms, ensuring intuitive, accessible, and visually compelling interfaces. This role combines strategic thinking with hands-on design expertise to translate user...

  • affiliate marketer

    7 days ago

    Nakuru, Nakuru, Kenya Arad Branding Full time 600,000 - 1,200,000 per year

    Job descriptionCompany DescriptionArad Branding launched its operations in business and exportation in 2006. We boast a workforce of over 400 efficient employees along with 16,000 members in our company as businessowners. Over 5,000 people have been trained in business by our organization.Arad Branding is committed to training exporters and business...

  • Key Account Handler

    1 day ago

    Nakuru, Nakuru, Kenya DP World Full time 900,000 - 1,200,000 per year

    Job FunctionRecruit, build and maintain a customer base while meeting sales targets. Work with your supervisor to create a sales strategy, collaborate with customers, look for sales opportunities and collect orders. Recommend products that may help meet the business goals.Key Performance AreasEstablish and achieve sales and performance objectives and...

  • Field Sales Manager

    7 days ago

    Nakuru, Nakuru, Kenya Wingubox Ltd Full time 1,200,000 - 2,400,000 per year

    Job DetailExperience 5 YearsIndustry Alternative Energy SourcesQualification UnspecifiedJob DescriptionField Sales Manager – Nakuru RegionAbout Solar PandaSolar Panda is a Canadian high-growth, clean-tech company providing home solar systems and appliances to customers in Kenya who lack access to electricity. Our loan-to-own model enables families to...

Customer Service Support Specialist I for RTS

2 weeks ago

Administration Block Nakuru, Kenya City of Gainesville Full time $1,917 - $26,984 per year

**If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.*
*Make a difference in the community you live in As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
GG_Transportation: Regional Transit System (RTS) Administration

Salary Range Minimum:
$19.17

Salary Range Maximum:
$26.84

Closing Date:
09/11/2025

Job Details:
This is skilled and responsible work assisting customers in planning and accessing services.Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibility and from lower classes by its emphasis on customer service in a single service environment.

Job Description:
Summary
This is skilled and responsible work assisting customers in planning and accessing services.

Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibility and from lower classes by its emphasis on customer service in a single service environment.

EXAMPLES OF WORK**

  • This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

Essential Job Functions
Serves as primary contact for customers, agencies, developers and City employees to answer, screen, research, inform, advise, record, process and follow-up all customer requests efficiently and expeditiously as received by phone, mail, Internet, or in person.

Verifies, reviews, monitors and evaluates qualifications, plans and documents to ensure compliance with City of Gainesville policies, and state and federal laws.

Responds to inquiries and complaints from customers and other agencies in person, by phone and by mail.

Coordinates processing of customer payments, deposits, permits and services and handling of delinquent accounts and resolution of customer account disputes.

Coordinates efforts with appropriate City departments to obtain necessary approvals.

Assists in formulating policies and procedures affecting customer service.

Monitors administrative and operational directives from upper management to ensure operational compliance.

Maintains records that support customer service activities.

Provides assistance to customers in preparation and submission of required documentation.

Provides consultation, conflict resolution and referrals within area of expertise.

Coordinates services provided by outside vendors and monitors vendor performance.

Prepares and maintains technical records and reports.

Attends work on a continuous and regular basis.

Non-essential Job Functions
Performs other related duties as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.
Education And Experience
Graduation from high school or possession of an acceptable equivalency diploma and two years of customer service work or experience related to area of assignment; or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.

Typing at a speed acceptable to departmental needs may be required.

Depending on area of assignment:
May be required to perform dictation/transcription duties.

CERTIFICATIONS OR LICENSE
S

Licenses
Valid State of Florida Driver License required.

Certifications
None.

Knowledge, Skills And Abilities
Considerable knowledge of office terminology, procedures, routines and equipment.

Knowledge of arithmetical computations and ability to perform computations quickly and accurately.

Knowledge of and ability to use personal computers and relevant software.

Ability to prepare reports and maintain records.

Ability to work effectively with vendors, co-workers, and the general public.

Ability to communicate effectively, both orally and in writing.

Physical And Environmental Requirements
To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.
Physical Requirements
While performing the duties of this job, the employee is often required to sit for prolonged periods of time.

WORK ENVIRONMENT
Work is performed in an office environment with moderate noise levels.

Note:
May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.
All 'regular' employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also o
ff
er great things like on-site
fi
tness centers, tuition reimbursement, on-site medical sta
ff
and a wellness program to keep you healthy and happy.
Please note; benefits are not available for temporary employees.
Equal Opportunity
The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at or TDD/TTY at

Veterans' Preference
Veterans are encouraged to apply. Veterans' Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans' Preference. State of Florida residency is not required for Veterans' Preference.

If you are unable to apply online due to a disability, contact recruiting at or by calling