Officer, Card Operations

13 hours ago

Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 900,000 - 1,200,000 per year
Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Card Operations Officer is responsible for managing and executing all operational activities related to debit, credit, and card acquiring products. This includes card issuance, transaction processing and monitoring, dispute resolution through chargeback, and ensuring compliance with regulatory, scheme and security standards. The role supports seamless card services for customers while maintaining operational efficiency and risk mitigation.

Key Responsibilities

  • Transaction Processing & Monitoring
  • Reconciliation & Reporting
  • Customer Support & Dispute Resolution 
Qualifications

Type of Qualification: First Degree

Experience Required

3-4 years

  • Advanced understanding of finance and accounting concepts and practices.
  • General banking knowledge and working experience within a financial institution performing reconciliation of card transactions.
  • Experience card operations management systems and payment gateways
  • Proficiency in MS Office tools
  • Conversant with Card scheme rules
Additional Information

Behavioural Competencies:

  • Developing Expertise
  • Embracing Change
  • Interacting with People
  • Interpreting Data
  • Resolving Conflict
  • Upholding Standards

Technical Competencies:

  • Client Relationship Management
  • Collaboration
  • Continuous Improvement
  • Financial Acumen
  • Operations Risk Management
  • Reconciling Financial Records

  • Officer, Card Operations

    13 hours ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 120,000 - 180,000 per year

    Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

  • Front Office Trainee

    5 days ago

    Nairobi, Nairobi Area, Kenya Kempinski Hotels Full time 150,000 - 250,000 per year

    Front Office TraineeApplication Deadline: 23 September 2025Department: Rooms Division, Front Office & Guest ServicesEmployment Type: InternshipLocation: Kenya - NairobiDescription Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be...

  • Sales and Operations Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya CHASTESPACE Full time $70,000 - $120,000 per year

    Company DescriptionChasteSpace Kenya is a bold, modern cleaning company offering residential, commercial, and post-construction cleaning services. We pride ourselves on delivering spotless results with a people-friendly and eco-friendly approach.Role DescriptionThis is a full-time hybrid role for a Sales and Operations Officer based in Nairobi County, Kenya,...

  • Specialist, Operations, Ombudsperson Office

    13 hours ago

    Nairobi, Nairobi Area, Kenya WWF Full time $100,000 - $150,000 per year

    Want to make a positive difference to the future of people and our one shared home, the Earth? Working at WWF could be your opportunity of a lifetime.All around the world, people are waking up to the devastating impacts of climate change and nature loss. The situation today is worse than the darkest predictions of just ten years ago, pushing billions of...

  • Specialist, Operations, Ombudsperson Office

    13 hours ago

    Nairobi, Nairobi Area, Kenya WWF Cities Full time 1,200,000 - 2,400,000 per year

    Want to make a positive difference to the future of people and our one shared home, the Earth? Working at WWF could be your opportunity of a lifetime.All around the world, people are waking up to the devastating impacts of climate change and nature loss. The situation today is worse than the darkest predictions of just ten years ago, pushing billions of...

  • Officer, Production Operations

    13 hours ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 900,000 - 1,200,000 per year

    Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

  • Officer, Production Operations

    13 hours ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 900,000 - 1,200,000 per year

    Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

  • Chief Operating Officer

    13 hours ago

    Nairobi, Nairobi Area, Kenya Talent Safari Full time 1,500,000 - 4,500,000 per year

    About Pezesha Pezesha is a pioneering fintech company building scalable, responsible, and data-driven financial infrastructure for MSMEs across Africa. We are entering a critical growth phase with expansion plans across new markets, partnerships, and investor engagement. As we continue this upward trajectory, we are looking for a Chief Operating Officer...

  • Benefits Specialist

    7 days ago

    Nairobi, Nairobi Area, Kenya We Are Oasis Full time 400,000 - 1,200,000 per year

    Location: Westlands, NairobiWork Schedule: Monday to Friday from 4:00 pm to 1:00 am or 5pm to 2 amThe Benefits Specialist provides essential daily support to clients and employees via emails and phone calls. Coordinate daily benefits administrative processing such as qualifying life events, eligibility questions, ID card requests, coverage confirmations, and...

  • Investments Operations Officer

    7 days ago

    Nairobi, Nairobi Area, Kenya CIC Insurance Company Full time 900,000 - 1,200,000 per year

    PURPOSE:Reporting to the Head of Investment Operations, the role holder will be responsible for managing proper trade settlement with custodian custodians, settlement of corporate actions across portfolios as well as daily reconciliations of unit trust purchase transactions, cash and assets.PRIMARY RESPONSIBILITIES:Ensuring trades, allocations and...