Engagement Manager

5 days ago

Nairobi, Nairobi Area, Kenya 60 Decibels Full time $60,000 - $80,000 per year
About the Role

We're looking for an Engagement Manager (think: client partner meets impact strategist) to join our dynamic Services team for a 5-month contract engagement with the possibility to extend to full-time pending performance and business forecasts. We're moving quickly and would ideally have you join us mid-September.

You'll act as the primary relationship owner for a portfolio of clients—scoping new projects, shaping research strategies, and ensuring our work is delivered with excellence. You'll be a translator between client needs and our research execution teams, making sure every project delivers real insight and value.

This is a great opportunity for someone who loves both people and process: someone who enjoys collaborating with purpose-driven clients, guiding research projects from idea to impact, and working with a diverse, global team.

What You'll Do

  • Be the Trusted Advisor: Own relationships with assigned clients, helping them articulate their learning goals and translate those into clear, actionable research.
  • Shape the Work: Lead project scoping—aligning on what's feasible, meaningful, and timely—and develop survey and analysis plans that connect directly to client objectives.
  • Ensure Excellence: Oversee end-to-end project execution, keeping a close eye on quality, timeline, and alignment with client needs.
  • Turn Data into Insight: Contribute to final deliverables by shaping insights, adding context, and ensuring recommendations speak to what matters most for each client.
  • Navigate the Details: Manage key contract components (timelines, invoicing, amendments), working cross-functionally with our Sales and Finance teams.
  • Spot New Opportunities: Partner with Sales Leads to identify ways to deepen client relationships and support renewal or cross-sell conversations.
Who You Are
  • You have proven experience managing complex client relationships or partnerships—ideally in a consulting, research, social impact, or mission-driven context. We expect you likely have ~5-7 years of experience.
  • You're a great communicator: clear, empathetic, and organized.
  • You possess an eye for visuals and have been hands-on in building client-facing deck materials.
  • You've led strategic research projects end-to-end from scope to delivery.
  • You're intellectually curious and impact-driven—you want to help organizations learn and improve.
  • You're comfortable navigating ambiguity and thrive in collaborative, fast-paced environments.
  • You bring a balance of strategic thinking and operational follow-through.
  • Bonus: Experience in research, evaluation, or impact measurement is a plus.
Why 60 Decibels
  • Work at the cutting edge of impact measurement with a globally respected team.
  • Engage deeply with clients doing meaningful work around the world.
  • Help ensure the voices of customers and communities shape the future of social change.
  • Join a collaborative, inclusive, and fast-growing company that cares about its people.
  • Earn a competitive compensation based on geographic location and experience level.

Apply now if you're excited to guide meaningful work, work with values-aligned teams, and help change how the world understands impact.

Candidates are encouraged to apply early, as applications will be reviewed on a rolling basis. We're looking to hire ASAP and will prioritize candidates with immediate availability.

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