Area Admin

5 days ago


Nairobi, Nairobi Area, Kenya ENGIE Energy Access (Africa) Full time 900,000 - 1,200,000 per year
About ENGIE Energy Access

Job Purpose/Mission

Responsibilities
  • To observe and record 100% accuracy handover per shop, F or ea c h hando v e r , a l l r e l e v a nt d oc u m ents ( c or r e s pon di ng c u s to m er c ontra c t, proof o f ID, c u s to m er de cl arat i on f orm et c .) are sc ann e d & up l oad e d per customer via Mtawi
  • Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
  • Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
  • Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
  • Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
  • Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
  • Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
  • Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
  • Fully implement the FIFO methodology within the Service Centers
  • Di spla y s y s t em s t o b e p r esen t able , comple t e , clea n, an d w o r kin g a t an y ti me.
  • A chie v e financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
  • St o r ag e r oo m se t u p ( proper a rr angemen ts o f i t ems , labelling , sepa r a t io n o f spa re pa rt s ( use d an d b r oken ) .
  • Organizing all documents in designated folders (logistics documents and customer contracts)
  • Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.

Knowledge And Skills

Experience
  • 2 years' experience in stock Management and customer service.
  • Experience in customer relationship management.
  • Team Player

Qualifications
  • Be a holder of a diploma, preferably in Business, Logistics and its related fields

Language(s):
  • English
  • A native language

Technology
  • Computer Literacy



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