chint

Job Purpose To recover overdue customer payments for solar products offered under the Pay-As-You-Go (PAYGO) model while maintaining positive customer relationships and minimizing payment defaults. Key Responsibilities • Contact customers with overdue payments through calls and SMS. • Follow up on outstanding balances and secure payment commitments. •...

Job Purpose To enhance customer satisfaction, loyalty, and retention by ensuring a positive and seamless customer journey across all touchpoints. Key Responsibilities 1. New Customer Follow-up • Conduct 3 follow-up calls with each new customer within their first month of registration to verify customer authenticity and provide product walkthroughs and...