cx manager

About Us We are a leading Insurance Company, affiliated to Liberty Group, a wealth management company represented in 17 African countries. We use our knowledge and actions to guide our customers on their journey to financial freedom. We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient...

ABOUT MAREZI Marezi is the Customer Experience (CX) and Queue Management solutions division of Riana Group, operating across 13 African markets. Our product suite spans Queue Management Systems (QMS), Virtual QMS (VQMS), Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM and a CX Feedback Portal, primarily serving banking, healthcare,...

Role OverviewAt Greenwheels, we are building better mobility experiences by putting our customers at the heart of what we do. We are looking for a Customer Experience (CX) Associate to join our team and help us continuously improve how customers interact with our products, services, and teams.In this role, you will help bring the voice of the customer into...

DescriptionThe Workforce Management Scheduler is responsible for implementing workforce strategies to ensure proper operational staffing of the Call Center. As a Scheduler, you will determine appropriate staffing levels, adjust schedules, allocate activities on specific times and dates, take actions to ensure proper coverage for call center departments, and...

DescriptionRendeavour is seeking a visionary Senior Lifecycle Manager - a strategic and hands-on professional to lead how we engage, activate, and grow customer value over time. The Senior Lifecycle Manager will design and deliver high-impact, datadriven journeys that increase customer lifetime value (CLV), reduce churn, and power our next wave of...

DescriptionSenior Customer Service Lead & Trainer (Team Leadership, QA & Training) – Remote | ESTPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST)About the RoleWe’re hiring a Senior Customer Service Lead & Trainer to lead, coach, and scale a remote customer service team supporting U.S.-based customers.This is not just a...