cx manager

 CX Consultant At Maersk, we are transforming global trade by connecting and simplifying our customers' supply chains. We are looking for a CX Consultant to join our Customer Experience team in Nairobi, Kenya.In this role, you will lead and coordinate end-to-end operational activities to deliver outstanding customer service, operational excellence, and...

Senior CX ConsultantAt Maersk, we are transforming global trade by connecting and simplifying customers' supply chains. We are currently looking for a Senior CX Consultant to join our team in Nairobi, Kenya.This role is ideal for a customer-focused logistics professional who thrives in a fast-paced environment and has a passion for managing...

Role OverviewAt Greenwheels, we are building better mobility experiences by putting our customers at the heart of what we do. We are looking for a Customer Experience (CX) Associate to join our team and help us continuously improve how customers interact with our products, services, and teams.In this role, you will help bring the voice of the customer into...

Senior CX Consultant At Maersk, we are transforming global trade by connecting and simplifying customers' supply chains. We are currently looking for a Senior CX Consultant to join our team in Nairobi, Kenya. This role is ideal for a customer-focused logistics professional who thrives in a fast-paced environment and has a passion for managing...

DescriptionThe Workforce Management Scheduler is responsible for implementing workforce strategies to ensure proper operational staffing of the Call Center. As a Scheduler, you will determine appropriate staffing levels, adjust schedules, allocate activities on specific times and dates, take actions to ensure proper coverage for call center departments, and...

DescriptionRendeavour is seeking a visionary Senior Lifecycle Manager - a strategic and hands-on professional to lead how we engage, activate, and grow customer value over time. The Senior Lifecycle Manager will design and deliver high-impact, datadriven journeys that increase customer lifetime value (CLV), reduce churn, and power our next wave of...

Our client is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions.  Role Overview Our client is seeking a high-calibre enterprise sales professional to drive...

ROLE OVERVIEWThe Presales Executive - Francophone Africa is a bilingual commercial role responsible for supporting the Client's sales teams across French-speaking African markets. This person will prepare bids, proposals, and tender responses in both English and French, conduct product demonstrations for francophone prospects, and manage POC...

About the roleThe Global Head of Portfolio Performance is accountable for the end-to-end management of the portfolio lifecycle across all electric markets. This role ensures that credit is issued responsibly, monitored effectively, and recovered efficiently — safeguarding both portfolio quality and investor confidence. It blends strategic credit...

This role will support the Credit Operations Senior Manager and the wider Global Credit team in driving the execution, tracking and institutionalization of credit initiatives across d.light's OpCos.The role will combine credit performance analysis, project coordination, operational follow-up, reporting,documentation and stakeholder coordination. The...

This role will support the Credit Operations Senior Manager and the wider Global Credit team in driving the execution, tracking and institutionalization of credit initiatives across d.light's OpCos.The role will combine credit performance analysis, project coordination, operational follow-up, reporting,documentation and stakeholder coordination. The...

KEY RESPONSIBILITIESCustomer Experience StandardsDefine, implement and review the organization’s customer experience standards and guidelines and align them to overall corporate strategic goals.Review the standards and guidelines in line with changing regulations and market dynamics.Create strategic alignment for Customer Experience KPIs and ownership...

DescriptionSenior Customer Service Lead & Trainer (Team Leadership, QA & Training) – Remote | ESTPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST)About the RoleWe’re hiring a Senior Customer Service Lead & Trainer to lead, coach, and scale a remote customer service team supporting U.S.-based customers.This is not just a...

The Training Manager will lead the global training agenda for BURN’s Electric business, ensuring consistent, effective, and commercially relevant training across markets. The role owns training content, standards, rollout, and performance tracking, while providing functional guidance to in-country Training Officers who remain under their respective Country...

The Global Head of Portfolio Performance is accountable for the end-to-end management of the portfolio lifecycle across all electric markets. This role ensures that credit is issued responsibly, monitored effectively, and recovered efficiently — safeguarding both portfolio quality and investor confidence. It blends strategic credit ownership, analytical...

About the roleThe Training Manager will lead the global training agenda for BURN’s Electric business, ensuring consistent, effective, and commercially relevant training across markets. The role owns training content, standards, rollout, and performance tracking, while providing functional guidance to in-country Training Officers who remain under their...

DescriptionWhat we’re looking for;In keeping with our current business needs, we are looking for a person who meets the criteria indicated belowReporting to the Tribe Lead – Digital Lifestyle Services, the role purpose is as highlighted below;The Digital VAS & Next Gen Innovation Lead is responsible for identifying, developing, commercializing, and...

About MOGO Auto LimitedMOGO Auto Limited is part of Eleving Group, a global fintech company operating in 16 countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility.We offer a wide range of products, including car, motorcycle, tuk-tuk, and electric...