teleperformance

Thrive in a fast paced environment Be organised and have the ability to manage several projects at the same time.  Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills. Ability work autonomously, seeking permission to proceed as required from Internal and External...

Managerial ResponsibilitiesAchieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant regulations & legislation aligned to the industry in responding to and...

Managerial ResponsibilitiesAchieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant regulations & legislation aligned to the industry in responding to and...

Job Summary / OverviewAs Operation Customer Expert (Local/Expat) you will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether or not the communication is acceptable.Functional ResponsibilitiesGaining full understanding and in-depth knowledge of client policies and...

Use persuasion skills to sell products and services to potential and existing customersDevelop relationships with customers and encourage repeat salesSet and work towards daily, monthly, or quarterly sales goalsDocument calls, leads, sales, and other key metricsAnalyze data to identify target customers and improve salesCommunicating with customers through...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Thrive in a fast paced environment Be organised and have the ability to manage several projects at the same time.  Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills. Ability work autonomously, seeking permission to proceed as required from Internal and External...

Launched in February 2026, the Outsourcing Alliance of Kenya (OAK) brings together CCI Kenya, CloudFactory, Teleperformance and Sama Kenya. Target: 100,000 jobs in outsourced digital services, backed by the government's Ajira Digital and Jitume programmes.

Lancée en février 2026, l'Outsourcing Alliance of Kenya (OAK) fédère CCI Kenya, CloudFactory, Teleperformance et Sama Kenya. Objectif : 100 000 emplois dans les services numériques externalisés, appuyés par les programmes gouvernementaux Ajira Digital et Jitume.