customer service associate

Job brief GENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts...

We are seeking a dedicated and empathetic Customer Service Executive to join our team and provide exceptional support to our riders and drivers. This individual will be the first point of contact for customers experiencing issues or needing assistance via both chat and phone calls. You will play a key role in ensuring that customer concerns are addressed...

​JOB TITLE:     CUSTOMER SERVICE AGENT                                                                                  ​ PROFILE INTRODUCTION Our client, a multinational logistics company which specializes in cargo logistics, port terminal operations and maritime services is looking to bring...

JOB TITLE: CUSTOMER SERVICE COORDINATORAbout This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator...

Requirements & QualificationsAcademic & Job QualificationsApplicants should meet the following requirements:Undertaking or have completed a Degree/Diploma in Accounting or its equivalent business qualification from a recognized institutionA detailed Curriculum Vitae (CV)A cover letter indicating preferred department(s), with up to two preferencesCopies of...

We are looking for an individual to join our operation as an Agent. The basic function of this individual is to receive incoming calls and address all customer needs while adhering to company policies and procedures. Key Responsibilities • Previous customer support experience preferred. • Previous sales experience is required, preferably within an...

Position Overview​We are seeking a friendly, customer-focused, and highly motivated Customer Service Representative to join our call center team. The Customer Service Representative will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal...

1. JOB PURPOSE The Job purpose can be categorized as follows:-- Service and Standards The Customer Service Executive is responsible for meeting the Customer Care Department Standards. To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.- Business Link As the first point of contact to the...

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE [6 MONTHS CONTRACT]About This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced...

Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

At Poa!, every customer interaction is an opportunity to make someone's day a little easier and create a better world for the people we serve. We are building a talent pool of curious, patient and people-oriented Customer Service Trainees who genuinely enjoy helping others and would like to be considered for future opportunities within our Customer...

Key ResponsibilitiesCustomer Engagement & Acquisition: Pitch services, explain onboarding requirements, support documentation needs, and follow up with prospects to drive conversions.Documentation & Record Keeping: Accurately update customer information in Airtable, Uber, and internal trackers; ensure customers are marked “Registered & Ready for...

Responsibilities: ​Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach.Issue Resolution: Partner with internal teams to identify and resolve customer disputes or discrepancies related to...

Post-Onboarding Support Provide post-onboarding follow-up to ensure drivers can effectively use the mobile app, understand trip targets, and manage daily payments.Daily & Multi-Channel SupportTeam members will offer multi-channel support, providing assistance across phone, and chat channels to quickly resolve driver inquiries and technical issues.Respond to...

Key Responsibilities:Ensure drivers comply with the full rider gear requirement.Ensure drivers operate Uber-branded electric bikes that are visible to clients.Monitor and enforce adherence to road safety rules and traffic laws.Conduct routine alcohol testing on drivers to prevent riding under the influence.Prevent intoxicated drivers from operating...

DescriptionAt CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we’re a global community founded on strong relationships and...

Customer Service Representative-Fashion Retail industry Do you have experience working with retail commerce platforms, the retail industry, or fashion brands, along with hands-on exposure to CRM tools such as Gorgias? If so, we’d love to hear from you. Join us in supporting our client—a leading online women’s fashion retailer renowned for its...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Job Title: Mombasa HW Customer Service Specialist Employment Type: Full-time Location: Kisumu Job Summary We are seeking a dedicated and customer-oriented Mombasa HW Customer Service Specialist to manage daily customer care operations for our household and hardware (HW) product lines. In this role, you will be the primary point of contact for our customers,...