customer service associate

Job brief GENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts...

​JOB TITLE:     CUSTOMER SERVICE AGENT                                                                                  ​ PROFILE INTRODUCTION Our client, a multinational logistics company which specializes in cargo logistics, port terminal operations and maritime services is looking to bring...

We are seeking a dedicated and empathetic Customer Service Executive to join our team and provide exceptional support to our riders and drivers. This individual will be the first point of contact for customers experiencing issues or needing assistance via both chat and phone calls. You will play a key role in ensuring that customer concerns are addressed...

JOB TITLE: CUSTOMER SERVICE COORDINATORAbout This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator...

Customer Service Representative - SephoraLocation: Nairobi, KenyaWork Model: On-siteScheduleTraining Schedule2:00 PM - 10:30 PMOperations ScheduleMonday to SundayOperating hours: 2:00 PM - 2:00 AM9-hour rotating shifts2 days off per weekAbout the RoleJoin Sephora Kenya as a Customer Service Representative and become part of a globally recognized beauty brand...

1. JOB PURPOSE The Job purpose can be categorized as follows:-- Service and Standards The Customer Service Executive is responsible for meeting the Customer Care Department Standards. To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.- Business Link As the first point of contact to the...

Position Overview​We are seeking a friendly, customer-focused, and highly motivated Customer Service Representative to join our call center team. The Customer Service Representative will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal...

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE [6 MONTHS CONTRACT]About This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced...

We are looking for a motivated Customer Service Intern to join our team. You will be the first point of contact for customers, respond to inquiries, and help ensure every interaction is professional and positive.This internship offers hands-on experience in a busy customer service environment. It is an opportunity to build communication and problem-solving...

Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

Join KWAL and be a part of something bigger, as we accelerate excellence as a proud member of the HEINEKEN global family. While we unlock new opportunities and shape the next chapter of our journey, KWAL is embedding a high-performing, agile business driven by innovation and purpose. If you're energized by transformation and inspired to make a meaningful...

Key ResponsibilitiesCustomer Engagement & Acquisition: Pitch services, explain onboarding requirements, support documentation needs, and follow up with prospects to drive conversions.Documentation & Record Keeping: Accurately update customer information in Airtable, Uber, and internal trackers; ensure customers are marked “Registered & Ready for...

Role OverviewAs a Collections Associate, you will play an important role in supporting our customers and maintaining healthy cash flow by ensuring timely payment of outstanding balances.You will engage with customers to follow up on payments, resolve payment-related queries, and maintain accurate collections records. The role requires a strong balance of...

Key Responsibilities:Ensure drivers comply with the full rider gear requirement.Ensure drivers operate Uber-branded electric bikes that are visible to clients.Monitor and enforce adherence to road safety rules and traffic laws.Conduct routine alcohol testing on drivers to prevent riding under the influence.Prevent intoxicated drivers from operating...

Post-Onboarding Support Provide post-onboarding follow-up to ensure drivers can effectively use the mobile app, understand trip targets, and manage daily payments.Daily & Multi-Channel SupportTeam members will offer multi-channel support, providing assistance across phone, and chat channels to quickly resolve driver inquiries and technical issues.Respond to...

Tire Support Specialist – Customer Service Agent 📍 Location: Nairobi, Kenya (On-Site) 🕒 Schedule: Monday to Sunday, rotating shifts between 4:00 PM and 4:00 AM (Kenya Time), totaling 44 hours per week, with 2 days off per week. ✨ About the Role: As a Tire Support Specialist, you'll be the first point of contact for consumers, tire installers,...

Requirements & QualificationsAcademic & Job QualificationsApplicants should meet the following requirements:Undertaking or have completed a Degree/Diploma in Accounting or its equivalent business qualification from a recognized institutionA detailed Curriculum Vitae (CV)A cover letter indicating preferred department(s), with up to two preferencesCopies of...

About the RoleOur partner, a leading regional logistics and supply chain solutions provider with a strong footprint across East Africa and Asia, is seeking a Mandarin-Speaking Customer Service Executive to join their growing international team. The company specializes in freight forwarding, multi modal transport, and end-to-end logistics solutions, offering...

Vision Plus Aftersales Customer Service Manager Job Description + KPI'sResponsible for ensuring customer satisfaction and happiness and that our guarantee of service is maintained within the terms and conditions of our warranty terms and conditions.Key Skills:Basic knowledge of electronics and electronic components (Technical degree is not necessary if...

Company DescriptionSALIX is an award-winning small business that has been at the forefront of addressing critical data challenges since 1999. Founded by two visionary brothers, SALIX now serves over 2,500 clients globally. Our comprehensive suite of technical services includes Business Process Outsourcing, Forensic Collection, E-Discovery Processing, and...