Account Manager

1 month ago

Nairobi, Kenya Corporate Staffing Full time

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.
Summary

They seek to hire a competent professional Account Manager. As an Account Manager, you will be responsible for acquiring new clients and closing new MRR (Monthly Recurring Revenues).
In this role you will operate autonomously, closely collaborating with local Management, Marketing and Operations teams, and with (as appropriate) HQ Marketing, Finance and Legal, mobilizing resources in achieving its account acquisition and sales objectives. You will have authority and discretion to set and negotiate sales terms within the boundaries set by Management. Prospective and newly acquired accounts are primarily local, however, can be substantial and high profile. Contact is with all decision makers up to C-suite level.

Key Responsibilities
Sales

Develop and implement effective sales action plans to meet or exceed sales targets
Analyse market trends, customer needs, and competition to identify growth opportunities and adjust strategies accordingly

Achieve your MRR target

Oversee your entire sales process, from lead generation to deal closure, ensuring efficiency and effectiveness

Build relationships

Proactively create and build relationships with decision-makers up to C-suite level at prospective and newly acquired customers, directly or through leads generated by local Marketing or partners

Scout for new opportunities

Actively use LinkedIn or other structured social media campaigns and traditional “cold calling”, and prepare for and attend appropriate local industry events to gain appointments, build relationships and increase awareness of company’s value proposition

Negotiate and Close

Identify, qualify, pursue (design and propose), negotiate and profitably close net new business, in close collaboration with local
Conduct commercial and customer contract negotiations within own delegated authority and predefined ranges/guidelines

Ensure proper information maintenance in ZohoCRM

Maintain up to date and accurate information on all customer and sales activity in ZohoCRM
Manage opportunities in compliance with Sales processes and policies and Sales standards of performance
Establish and monitor sales pipelines, ensuring accurate forecasting and reporting

Client Relationship Management

Build and maintain strong relationships with key clients and strategic partners address customer inquiries, concerns, and escalations in a timely and professional manner

Support immediate post-sales activities as a primary customer contact

Direct, oversee and support immediate post-sale activity to ensure continuity and satisfactory customer onboarding

Prepare and facilitate customer hand-over

Hand-over closed business to the Customer Implementation / Operations team

Requirements

Bachelor’s degree in business or IT field
5+ years of experience in a consultative selling area
Track record of deals within the BFIS sector
Preferable in IT Services/data centre/telco/network environment
Broad business network and contact data base especially in the Financial industry
Be able to bring your own pipeline of prospective customers
Solid understanding of Microsoft office applications
Excellent teamwork skills

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