Call center representative

Found in: beBee S KE - 2 weeks ago

Nairobi, Kenya DIGITAL POINT MARKETING AGENCY LIMITED Full time

We at Digital Point and Marketing Agency, are looking to employ the most knowledgeable professionals to interact with our valued clients, who are looking to have their questions and concerns answered swiftly. We’re looking for a highly skilled call center representative to join  Digital Point  and Marketing Agency team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts, adapt them when issues arise during a call and skilled in IT,  language savvy. This person will handle a variety of important supportive tasks, providing answers, insights, and instructions. As the voice  and face of Digital Marketing , the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers, driving their satisfaction and create repeat business.


Objectives of this role

• Handle a large volume of inbound and outbound calls in a timely manner

• Speak English, Somali, Arabic and Swahili. 

• Follow communication scripts and use knowledge of the company Digital Point  and Marketing Agency products and services to go off-script when necessary

• Identify customer needs, research issues, resolve complaints, and provide solutions within timely manor

• Maintain ownership of calls and chats throughout the lifecycle of a caller’s request, and including follow-ups with escalation team.

• Recommend improvements for systems and processes to boost organizational efficiency


Responsibilities

• Memorize scripts for products and services, and refer to them during calls

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Leverage data and insights gathered by the call center to recommend and influence process improvements


Required skills and qualifications

• High school degree or equivalent

• Experience working in a call center or customer-support role

• Strong active-listening and verbal-communication skills

• Proficiency in problem-solving

• Ability to multitask and manage time effectively


Preferred skills and qualifications

• Expertise in conflict resolution

• Experience in customer sales

• IT literate 


  • Call center representative

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya DIGITAL POINT MARKETING AGENCY LIMITED Full time

    We at Digital Point and Marketing Agency, are looking to employ the most knowledgeable professionals to interact with our valued clients, who are looking to have their questions and concerns answered swiftly. We're looking for a highly skilled call center representative to join Digital Point and Marketing Agency team, managing a large volume of inbound and...

  • Bilingual Call Center Representative

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Salix Data Full time

    ABOUT THE COMPANYFounded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation.SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500...

  • Bilingual Call Center Representative

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Salix Data Full time

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children's Hospital and The Columbus...

  • Bilingual Call Center Representative

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Salix Data Full time

    ABOUT THE COMPANYFounded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation. SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with...

  • Bilingual Call Center Representative

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Salix Data Full time

    ABOUT THE COMPANYFounded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation. SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with...

  • Call Center Quality Analyst at

    Found in: beBee jobs KE - 1 week ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full time

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the roleThe Call Center Quality...

  • Bilingual Call Center Representative

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Salix Data Full time

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus...

  • Bilingual Call Center Representative

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Salix Data Full time

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus...

  • Call Center Quality Analyst at SunCulture Kenya Ltd

    Found in: beBee S KE - 1 week ago

    Nairobi, Kenya SunCulture Kenya Ltd Full time

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality...

  • Call Center QA

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Jiji Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the "Mobile App of the Year |...

  • Call Center Quality Analyst at

    Found in: beBee jobs KE - 1 week ago

    Nairobi, Nairobi Area, Kenya Poa Internet Full time

    We believe EVERYONE in the world deserves access to the internet and affordable communications.Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents...

  • Call Center QA

    Found in: beBee jobs KE - 2 weeks ago

    Nairobi, Nairobi Area, Kenya Jiji Kenya Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services.Salary Range : KSh 30,000 - KSh 50,000/monthSUMMARYWe're looking for a QA Officer to boost our revenue growth...

  • Call Center Quality Analyst at Poa Internet

    Found in: beBee S KE - 1 week ago

    Nairobi, Kenya Poa Internet Full time

    We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role:  To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility:  Implement/develop relevant service levels quality assessment guidelines. Support in training new...

  • Call Center Customer Care Manager

    Found in: beBee S KE - 4 weeks ago

    Nairobi, Kenya Frank Management Consult Limited Full time

    JOB SUMMARYThe Manager Customer Contact and Call Centre is responsible for coordinating the implementation of Contact and Call Centre processes, policies, and procedures to ensure the achievement of the targeted Net Promoter Score/Customer Satisfaction Index.Minimum Requirements:A bachelor's degree in business related field8 years of experience implementing...

  • Call Center QA

    Found in: beBee S KE - 3 weeks ago

    Nairobi, Kenya Jiji Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the “Mobile App of the Year |...

  • Call Center Agents Job

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Staffrite Full time

    Job Title: Call Center AgentsHiring Organization: Lipa LaterLocation – Locality: NairobiLocation – Region: KenyaIndustry: FintechJob Type: Full TimeSalary: KES CompetitiveAbout the RoleAct as the gatekeeper of the Company, you will be our vendor's first point of contact, responsible for delivering a best-in-class support experience, handling merchant's...

  • Call Center QA

    Found in: beBee S KE - 2 weeks ago

    Nairobi, Kenya Jiji Kenya Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Salary Range : KSh 30,000 - KSh 50,000/month SUMMARY We’re looking for a QA Officer to boost our...

  • Sales Tele Service Consultant – Call Center. at

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Izwe Loans Kenya Limited Full time

    Overview:Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or servicesKey Responsibilities: Initiate outbound calls to prospective customers to introduce products or services and understand their needs, preferences, and purchasing intentions. Build rapport with potential customers to...

  • Telesales Representative at

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya Badili Africa Full time

    We are the first re-commerce platform in Africa. Our mission is to have every African hold a smartphone- by maximizing affordability, as well as, build trust and desire for pre-loved gadgets.RoleThis is a full-time on-site role for a Telesales Representative located in Nairobi County, Kenya. The Telesales Representative will be responsible for day-to-day...

  • Call Centre Agent at

    Found in: beBee jobs KE - 3 weeks ago

    Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full time

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Call Center AgentOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she's main task is to coordinate live rider operations and ensure daily...