Call Center Quality Analyst at

We believe EVERYONE in the world deserves access to the internet and affordable communications.Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.CALL CENTRE QUALITY ANALYSTSummaryOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and...

ABOUT THE COMPANYFounded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation.SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the "Mobile App of the Year |...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services.Salary Range : KSh 30,000 - KSh 50,000/monthSUMMARYWe're looking for a QA Officer to boost our revenue growth...

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children's Hospital and The Columbus...

ABOUT THE COMPANYReeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today's corporate organizations.Our services include the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits,...

Job Title: Call Center AgentsHiring Organization: Lipa LaterLocation – Locality: NairobiLocation – Region: KenyaIndustry: FintechJob Type: Full TimeSalary: KES CompetitiveAbout the RoleAct as the gatekeeper of the Company, you will be our vendor's first point of contact, responsible for delivering a best-in-class support experience, handling merchant's...

ABOUT THE COMPANYMajorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose (For updated numbers refer Majorel website ).We create amazing customer experiences that people value and we are proud of. By...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.JOB PURPOSE:ICube's mandate is to produce software to improve processes for both internal and external customers. To support quality delivery of the software, a Quality Analyst...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Call Center AgentOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Center Agent. He/she's main task is to coordinate live rider operations and ensure daily...

One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.About The RoleOur Contact Center of 100+ staff is based in Kakamega; this position is hybrid, but due to the nature of the work, it calls for being predominantly on site....

Overview:Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or servicesKey Responsibilities: Initiate outbound calls to prospective customers to introduce products or services and understand their needs, preferences, and purchasing intentions. Build rapport with potential customers to...

The International Potato Center, known by its Spanish acronym CIP, was founded in 1971 as a root and tuber research-for-development institution delivering sustainable solutions to the pressing world problems of hunger, poverty, and the degradation of natural resourcesAbout the role:This position of Communication and Media Specialist will: Coordinate the...

Greenforest Foods Ltd is a premier natural foods and ingredients processor that supplies retail outlets and institutional clients in Kenya and the greater East African Community.Key Duties and Responsibilities Inspection and analysis of incoming raw materials for compliance with the set standards. Quality control of in-process material to ensure final...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.SummaryOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out...

United Nations Office at Nairobi: Human Resources AnalystGenerate Reports and Visualizations: Create comprehensive reports and visualizations to effectively communicate insights to HR stakeholders.Analysis and Reporting: Develop and implement analysis, reporting, and quality control of HR service delivery.Dashboard Design: Design HR-relevant dashboards and...

Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in RwandaResponsibilities...

e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers.RoleThe Quality Assurance Lead is responsible for ensuring a...

Founded in 2020, Nathan Digital is a premiere software company in Dubai additionally based in six countries around the world. We provide a radical shift for businesses looking to elevate their operations.SummaryWe are seeking a diligent and proactive SOC Analyst to join our cybersecurity team. The SOC Analyst plays a critical role in monitoring, detecting,...