Customer Service Representative at Summit Recruitment and Search
4 weeks ago
Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.
Key Responsibilities
Responsible for the coordination of various business management, timely feedback of equipment and facilities.
Handling customer complaints and negotiating the handling of emergencies.
Responsible for reviewing old and new customers and issuing old and new incentives.
Responsible for the docking work with the Marketing Department in the affairs of white label serviced apartments.
Responsible for commission accounting and the approval process.
Responsible for old customer membership management, old customer maintenance and old customer return visit.
Sorting out customer information, preparing and implementing the delivery process and procedures.
Investigating customer satisfaction with sales and customer service.
Qualifications
Must have a relevant Bachelor’s degree.
Must have 3-5 years of experience in Customer Service.
Must have excellent communication skills.
A positive attitude and strong interpersonal skills.
Ability to prioritize work and manage time effectively.
Excellent organizational skills.
High level of organization, multitasking, and timeliness.
Experience working in a busy and fast-paced environment.
A background in real estate will be an added advantage.
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