Telesales Support Agent

1 month ago


Nairobi, Kenya Afripixel Solutions Full time

Location: [Ambank House]

About Us: We have a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We offer a wide range of products and are committed to delivering exceptional customer service.


Responsibilities

• Handle inbound and outbound calls from customers regarding product inquiries, orders, and general support.

• Assist customers in navigating the website, locating products, and placing orders.

• Provide product recommendations and upsell/cross-sell additional items to enhance the customer's shopping experience.

• Address customer concerns, complaints, and escalations in a professional and timely manner.

• Process orders, returns, and exchanges accurately and efficiently.

• Collaborate with other departments, such as customer service, sales, and logistics, to ensure customer satisfaction and resolve issues.

• Meet or exceed sales targets and performance metrics, such as call conversion rates and customer satisfaction scores.


Qualifications:

• Diploma or Degree in Communications, Media or related field.

• Previous experience in telesales, customer service, or a related field is preferred.

• Excellent communication skills, both verbal and written.

• Strong persuasive and negotiation abilities.

• Ability to multitask and work efficiently in a fast-paced environment.

• Proficiency in using computer systems and e-commerce platforms.

• Positive attitude and a passion for delivering outstanding customer service.

• Flexibility to work evenings, weekends, and holidays as needed.


How to Apply: If you're enthusiastic about providing exceptional customer service and thrive in a fast-paced e-commerce environment, we'd love to hear from you Please submit your resume and a brief cover letter outlining your relevant experience and why you're interested in joining our team.


Afripixel Solutions is an equal-opportunity employer and values diversity in the workplace.



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