Telesales Support Agent
1 month ago
Location: [Ambank House]
About Us: We have a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We offer a wide range of products and are committed to delivering exceptional customer service.
Responsibilities
• Handle inbound and outbound calls from customers regarding product inquiries, orders, and general support.
• Assist customers in navigating the website, locating products, and placing orders.
• Provide product recommendations and upsell/cross-sell additional items to enhance the customer's shopping experience.
• Address customer concerns, complaints, and escalations in a professional and timely manner.
• Process orders, returns, and exchanges accurately and efficiently.
• Collaborate with other departments, such as customer service, sales, and logistics, to ensure customer satisfaction and resolve issues.
• Meet or exceed sales targets and performance metrics, such as call conversion rates and customer satisfaction scores.
Qualifications:
• Diploma or Degree in Communications, Media or related field.
• Previous experience in telesales, customer service, or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong persuasive and negotiation abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computer systems and e-commerce platforms.
• Positive attitude and a passion for delivering outstanding customer service.
• Flexibility to work evenings, weekends, and holidays as needed.
How to Apply: If you're enthusiastic about providing exceptional customer service and thrive in a fast-paced e-commerce environment, we'd love to hear from you Please submit your resume and a brief cover letter outlining your relevant experience and why you're interested in joining our team.
Afripixel Solutions is an equal-opportunity employer and values diversity in the workplace.
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