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Technical Support Agent at

3 months ago

Nairobi, Nairobi Area, Kenya Influx Full time
Influx offers Support as a Service for various brands and technology firms.

Experience a complete operational setup at your disposal:
- Agents
- Management
- Training
- Quality Assurance (QA)
- Data and Insights

Summary

We are on the lookout for meticulous and insightful individuals to become part of our dedicated Influx team. You will be responsible for providing solutions to customer inquiries, requiring quick thinking, clear and empathetic communication, and the ability to relate to customers facing difficulties.

Qualifications:
- Exceptional written and verbal English communication skills
- Strong critical-thinking abilities
- Demonstrated sense of humor

Responsibilities:
- Identify and troubleshoot issues
- Engage effectively via email and chat support
- Collaborate efficiently with colleagues and supervisors
- Foster a supportive and productive work environment

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