Sales Intern at Fairmont Hotels

1 month ago

Nairobi, Kenya Fairmont Hotels & Resorts Full time

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

What will you be doing?
The Sales intern will play a key role in supporting the sales team by promoting and selling exceptional guest experiences at our property. They will work closely with Sales Managers and shadow Sales Executives to cultivate relationships with wholesale, corporate/government/NGO clients as well as B2C business, to drive business conversion across various segments.

Support the sales team by accurately reporting performance metrics and preparing presentations to showcase sales achievements.
Conduct competitor analysis to track pricing strategies, product/service offerings, and marketing initiatives.
Prepare comprehensive business proposals and contracts to facilitate client engagements.
Ensure seamless event execution by maintaining clear communication with guests regarding hotel services and products.
Follow up on payments and deposits for booked business in accordance with company policies.
Assist the sales team in resolving guest inquiries and concerns promptly to ensure customer satisfaction.
Collaborate with the sales team on daily activities, including follow-ups, cross-selling and up-selling strategies, product launches, and providing direct sales support.
Gather basic information from various segments to expand the CRM database.
Maintain organized sales records and documentation.
Generate innovative ideas to enhance sales performance and contribute to ongoing sales strategy refinement.
Foster open communication within the sales team, promoting constructive feedback and a supportive work environment.
Manage inventory and ensure timely completion of all required paperwork to streamline business operations.
Cultivate positive relationships with clients and guests to uphold the reputation of the business.
Maintain efficient and detailed notes in the PMS & CRM.

Qualifications
Your experience and skills include:

Diploma or degree in Business administration, hospitality, sales, and marketing or a business course
Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred.
Excellent communication skills, both written and verbal required.
Strong interpersonal and problem-solving abilities
Ability to multitask.
Previous attachment in Sales or in hotel operations ( Banquets or Rooms Division) will be an added advantage.
Familiarity with virtual tools for sales & customer engagement.

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