Ikigai Community Team at Ikigai
3 months ago
Ikigai is a coworking office space in Nairobi that promotes wellness by creating workspaces that blend into the natural environment. We believe that individuals are more creative, healthier and happier in the outdoors
Who we are looking for
The Community Team’s primary focus is to cultivate a thriving community. You are the right person for our Community Team if you enjoy wearing many hats. You’re detail-oriented, able to plan your work and tick off your tasks efficiently, and you’re the organizer in your friend circle. You can thrive in a busy environment, and meet your deadlines with ease and excellence You are tech-savvy and not intimidated by numbers. You provide incredible customer service at a moment’s notice. You. Love. People.
The Community Team collectively reports to the COO. This job is a mix of administrative management, community development, business development & sales, and facilities management (in a supporting capacity). Everything you do will be in the interest of creating and sustaining an authentic and thriving community and business. Everything.
The Community Team role
Emulate Ikigai’s core values and strive to achieve our mission
Create a welcoming and collaborative community environment amongst our members through daily interactions and events
Ensure the location is fully operational and processes are running smoothly
Drive growth and promotion of Ikigai’s service offerings including knowing our products inside & out
Resolve members’ issues and troubleshoot technical equipment & internet issues, should they arise
Key responsibilities
Community & Member Management
Ensuring an excellent experience for anyone who walks through our doors, from our members to delivery riders
Greet and welcome guests and members at the location and cover the front desk during business hours
Enroll new members and provide a thorough member onboarding experience including assisting with move-ins
Solve member-related issues together with the location Community Team to ensure a cohesive community, including fielding requests submitted through the Ikigai member app
Work on community initiatives designed to develop connections between members, including member introductions, event support, and email communication
Support in organizing community events that create and enhance our members' businesses, lifestyles, and our membership offering
Collaborate with and support the events team to ensure that all location events, meetings & conferences run smoothly
Collect member feedback through informal conversations to continuously improve Ikigai’s offerings and spaces
Renew memberships, generate new invoices, process payments, and follow up on collection of receivables from members
Securely maintain member documentation and ensure confidentiality
Manage the other 1000 little details that go into running a membership-based office
Sales & Business Development
Schedule and conduct compelling tours of The Space for prospective members and non-member conferencing, focusing on the members’/non-members’ business and their needs
Prepare and distribute tailored marketing materials to guests and potential members including customized proposals for private offices
Track enquiries, walk-ins, tours, and other sales-related data, follow-up with leads, input data in the company’s CRM as appropriate and report during sales meetings
Attain new memberships for the location including closing deals and preparing contracts
Facilities & Operations Management
Manage the company postal mailbox and ensure that mail is regularly collected and delivered to members in a timely fashion
Support the housekeeping team to maintain cleanliness of the workspaces
Work with the location team to manage stock-taking and ordering of supplies and consumables, and report on expenses
Assist the facilities team in building/site operations and maintenance to ensure highest level of member experience
Identify issues for escalation, support resolution, and document accordingly
Essential skills and competencies
Passion for and understanding of Ikigai’s mission and values
Strong verbal and written communication skills
Highly detail-oriented with expectational organizational & planning skills
Excellent problem solving and solution-driven in your approach to overcoming challenges
Strong interpersonal skills and able to strike up conversation & get along with anybody
Strong proficiency with Microsoft Office applications (Excel, PowerPoint, Word)
Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism
At Ikigai, we are just as interested in how someone fits with our culture, as their ability to get the job done. For anyone joining the Community Team, we’re also interested in whether:
You possess a superhuman ability to judge character so you’ll be able to recruit great, community-minded members and will be tactful and diplomatic with every person who enquires about the space
You’re punctual, professional, thorough, and entrepreneurial; you’re a quick learning self-starter that works well in a fast-paced, start-up environment
You are highly organized and efficient with excellent time management skills and can prioritize tasks effectively when everything is happening at once
You don’t just show up to work at the office, you own the office, taking pride in managing every little operational detail of your filing system, calendar, and inbox
You’re collaborative and engaging and like to work as a team. You’re also independent and get the job done. No matter what is required
You’re adaptable and innovative, you own your mistakes and move on
Education and experience
Bachelor’s degree preferred but not required
Customer service, hospitality, administrative, sales, and/or marketing experience a plus
Passion for and experience with entrepreneurial communities a plus
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