Technical Support Representative at Influx

2 weeks ago


Nairobi, Kenya Influx Full time

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Summary


In this role, you will be answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively
Duties

Diagnose and solve customer problem
Communicate effectively via email and chat in fluent English
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture

What We’re Looking for

1 year of experience in a similar role
Excellent written and verbal English communication skills
Strong problem-solving skills
Demonstrated ability to code with PHP or MySQL
Experience with eCommerce site, or WordPress CMS



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