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Field Sales Specialist

4 months ago

Nairobi, Kenya DHL Kenya Full time

ABOUT THE COMPANY

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport, to industrial supply chain management. With about 400,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as "The logistics company for the world."

JOB SUMMARY

Now, here’s what we need from youBachelor’s Degree in related field6 years’ experience or moreWe offer:Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Possible further career developmentCompetitive salary

RESPONSIBILITIES

In this Field Sales Specialist positionYou will implement field sales plans and processes, including providing input for sales forecasting, budgeting, etc.You will deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.You will secure new business and build on existing core business through repeat orders.You will answer inquiries, resolve problems, promote, and sell products/ services.You will identify and contact prospective customers and build relationships to generate future sales and repeat business.You will check and understand type and size of customer requirements and suggest products/ service/ alternative products/ services.You will develop and deliver sales bids, presentations, proposals, and conduct product demonstrations to customers.You will follow up and pursue prospects, conduct discussions on terms of sale and close business by connecting a customer need with a DHL solution and highlighting the value it may create for the customer.You will introduce products and promotions to customers and deploy marketing campaigns as appropriate.You will build rapport and trust with customers by being informed about their business and market.You will coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention You will give feedback to each team member to ensure constant alignment with Country, Regional and Global goals.You will support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer, and introducing additional services to the customer.You will identify problems that may not be clear in own area of authority and modify work methods accordingly.You will convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.You will provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.You will convince other subject matter experts to accept new concepts, practices, and approaches.You will build strong, trusting cross-functional relationships with DPDHL managers.You will understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.You will provide technical guidance to line managers and employees.

REQUIRED SKILLS

Customer service, Sales strategy, Customer support, CRM systems, Marketing

REQUIRED EDUCATION

Bachelor's degree