IT Services Specialist
1 month ago
ABOUT THE COMPANY
Live a well-travelled life in style and experience authentic cuisines, indigenous aesthetics and spectacular delights in some of the world’s most extraordinary locations with Serena Hotels. Our diverse collection of thirty-five hotels, resorts, safari lodges, camps and forts within East Africa, Mozambique and South and Central Asia are for those who lean towards distinctive and inspirational experiences. We believe in introducing our guests to the true essence of their hosts. Our destinations offer unusually complex and colourful ethnic character, celebrating a charismatic mix of peoples ranging from the colourfully cloaked Maasai of southern Kenya and northern Tanzania to the vibrant Baluch people of southeast Pakistan. Whether it’s your maiden voyage to Africa or Asia or you are revisiting your favourite destination, discover how each of our properties offers its own distinguishing style, reflecting its locations cultural heritage and artistic idioms, where the delight is in the detail that delivers world class hospitality and exceptional service. At Serena Hotels, your Serena Experience begins once you arrive.
JOB SUMMARY
Serena Hotels is seeking to fill the position of IT Services Specialist, based in Kenya. Under the direction of the Country IT Manager, the IT Services Specialist is responsible for the provision of first-line ICT support to fellow Associates and hotel/safari lodge guests, including ensuring the optimum and efficient utilization of IT resources, with minimization of downtime to maximize user output and achieve organizational goals. The scope of work entail all Information, Communication and Technology infrastructure, hardware, and software systems in use by Serena Hotels within the sites under mandate.Knowledge, Skills & Experience required: Bachelor's degree in Computer Science, Information Technology, or closely related discipline 1 to 2 years’ experience in a similar position Working knowledge of Computer Networks Proficiency in Microsoft Office, with excellent knowledge of Microsoft Excel Excellent verbal, written and interpersonalskills Analytic, Troubleshooting, and Training skills Proven leadership skills Self-motivated and a good team player Ability to work under pressureIf you believe that you have the required qualifications and experience, please apply in confidence by 2nd April 2024, enclosing a detailed CV, names and addresses of three referees and your telephone contact to itvacancy@serenahotels.com. Only successful applications will be responded to.
RESPONSIBILITIES
To provide user support in the use of hardware and software, including Guests’ ICT services. To ensure the smooth operation of all ICT equipment within scope. To ensure data integrity, data security and proper data organization on all user workstations. The upkeep, maintenance and security of IT equipment including management of anti-virus software on computer workstations. To ensure the availability of comprehensive and updated documentation concerning equipment under scope. Troubleshooting of all user hardware and software problems on workstations and peripherals. Installation of software on workstations and configuring them to the network as per ICT policy. Configuration and deployment of ICT Hardware including Computer Networks devices. Assist in the enhancement of ICT Systems and the optimal application of existing systems by helping user departmentsidentify systemsimprovement and enhancement needs. Assist to ensure optimum user skills by identifying users training gaps and conducting and coordinating training on user applications. Assist in ensuring Data Backup procedures as per ICT policy. Work travel on short notice to remote sites to execute ICT technical duties as might be required from time to time.
REQUIRED SKILLS
File management and data back-up, System administration, IT equipment installation and configuration, IT support, Documentation and record keeping, Networking
REQUIRED EDUCATION
Bachelor's degree
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