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Host / Hostess at Fairmont Hotels & Resorts

5 months ago

Nairobi, Kenya Fairmont Hotels & Resorts Full time

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Responsibilities

Consistently offer a professional, friendly greeting and engaging service.
Understand the Server’s tasks in the outlet.
Understand shift end reports in the outlet and the POS system.
Assist guests regarding food and beverage menu items in an informative and helpful way.
Have knowledge of all menu items, garnishes, contents and preparation methods.
Follow outlet policies, procedures and service standards.
Follow all safety and sanitation policies when handling food and beverage.
Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business
Seat guests in an organized fashion to maintain service flows for the Servers
Adhere to all hotel environmental policies and initiatives
Conduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the Assistant Outlet Manager.
Other duties as assigned.

Qualifications

Previous service experiences an asset.
Previous Point of Sale System experience an asset.
Excellent communication and organizational skills.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times