Front Office Supervisor

4 weeks ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Lead Front Office Supervisor role at Fairmont Hotels & Resorts.

Key responsibilities include creating a welcoming work environment, delivering exceptional guest experiences, and leading a team to achieve high standards of service and satisfaction.

Key skills and qualifications:

  • Leadership experience and property management system expertise
  • Strong interpersonal and problem-solving abilities
  • Computer literacy in Microsoft Windows applications
  • University/college degree in a related discipline (preferred)
  • Professional presentation and ability to work under pressure

Key benefits include employee benefits, learning programs, and opportunities to develop talent and grow within the organization.

Job duties include:

  • Managing day-to-day Front Office operations
  • Ledding and coaching the front desk team
  • Ensuring reception, lobby area, and business center cleanliness
  • Handling guest requests, inquiries, and complaints
  • Coordinating group arrivals and ensuring billing instructions are in order
  • Assisting with loyalty program enrollments and upselling opportunities
  • Participating in daily trainings for front desk agents

This role requires a strong focus on guest needs, remaining calm and courteous at all times.

With a focus on delivering exceptional guest experiences and leading a team to achieve high standards of service and satisfaction.



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