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Front Office Supervisor
2 months ago
Front Office Supervisor role at Fairmont Hotels & Resorts involves creating an engaging work environment for colleagues and delivering exceptional guest experiences.
We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
As a Front Office Supervisor, you will be responsible for leading and coaching the front desk team to achieve exceptional guest service and colleague satisfaction results. You will ensure that the reception, lobby area, and business centre are always clean and well-maintained. You will handle guest requests, inquiries, and complaints in a professional and accommodating manner.
Key responsibilities include:
- Leading and coaching the front desk team to achieve exceptional guest service and colleague satisfaction results
- Ensuring the reception, lobby area, and business centre are always clean and well-maintained
- Handling guest requests, inquiries, and complaints in a professional and accommodating manner
- Coordinating group arrivals and ensuring smooth check-in and check-out processes
- Assisting with front office operations, including billing and reservations
- Providing exceptional guest service and ensuring a positive guest experience
- Participating in daily trainings and meetings to stay up-to-date on hotel operations and procedures
Requirements:
- Previous leadership experience required
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
