Assistant Manager, Systems Administration

1 month ago

Nairobi, Kenya SBM Bank Full time

ABOUT THE COMPANY

Now present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent. SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will definitely be a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on Corporate and SMEs' products and services.

JOB SUMMARY

To provide professional ICT support and administration that would ensure stable operations of the bank’s IT Systems through best practices and the appropriate collaboration with technical, business and third-party organizations.Key Relationships:Direct Reports to this PositionNone Customers of this PositionAll Departments in the BankEducation, Knowledge, skills and Experience required for this RoleUniversity degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantagePreferred Certifications required for this role:Microsoft Certified Solutions Engineer (MCSE)Microsoft Certified Systems Administrator (MCSA)Red Hat Certified System Administrator (RHCSA)Red Hat Certified Engineer (RHCE)VMware Certified Professional 6 & above - Data Center VirtualizationA minimum of 5 years of proven experience as a System Administrator or similar roleExperience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch managementKnowledge of system security and data backup/recoveryExperience with various operating systems and platformsExperience with various storage (SAN) platformsResourcefulness and problem-solving aptitudeProven experience as a System Administrator or similar roleKnowledge of system security (e.g. intrusion detection systems) and data backup/recoveryFamiliarity with various operating systems and platforms VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization.Strong troubleshooting skills and change management skills.Issue management and problem resolution skills.Competencies required for this RoleKey Competencies:In-depth knowledge of and experience with Microsoft Windows Server, Unix/LinuxAwareness and understanding of business requirements of IT.Willingness to keep up to date with developments in new technology.Commitment to continuing professional development (CPD). Interpersonal: Goal focused and able to spot business opportunitiesBuilds networks and maintains strong relationshipsAble to manage and influence others to achieve resultsHas passion and drive to achieve results under difficult circumstancesPleasant and able to relate well in diverse social setups and teamsUpholds high standard of Professionalism, integrity and respect for others Management and Leadership Ability:Capacity to influence decisions at various levelsCommunicates effectivelyAbility to prioritize and manage several open cases concurrentlyAbility to be self-drive

RESPONSIBILITIES

To ensure all bank systems availability to all users and ensure maximum usage and output of software to facilitate all and any of the Banks OperationsPut security measures in place to protect bank systemsEnsure effective enterprise data backup managementInstall and configure Software and Hardware.Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.Install, configure and upgrade Banking application and System environments whenever requiredWork with the information security office to ensure system complianceConstantly check on the global threats to the computer Systems and put preventive measures against any threatParticipate in the design, setup, implementation and testing business continuity and disaster recovery installations within the bank.Adhere to the bank’s IT security policies, standards and proceduresTest backup and fallback procedures for all Business SystemsKeep an inventory of accurate and up to date Server Assets and SystemsInstall, support and administer servers, printers and the PC Networks.Attend to all ICT Helpdesk requestsReport and log all Risk events and service exceptionsRegular review of GAB users and server user profiles for all systemsEnsure all changes are done in an approved mannerExplore new technologies and trend related to computer systemsManage Service Level Agreements for both internal and external customers and suppliersManage and maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issuesProvide training to the users whenever applicableQuickly resolve any system failures and troubleshoots issues and outages.Upgrade systems with new releases and models.Data center maintenance, i.e., AC, UPS, Power, Access, Fire suppression, alarms, Cleaning etc.Set up accounts, databases, servers and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsTo liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices.Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services.Investigates, plans, implements, tests, and debugging, patching and upgrading base operating systems software & firmware.Monitor & report performance of replication services between DC and DR sites.DR maintenance. Manage the configuration and operation of DC and DR servers.Analysis and assessment of business needs and requirements versus system supportSupport system upgrades and apply fixes/patches related to infra unit.Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives.Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.Perform change management risk reviews and post implementation reviews for all change requests.

REQUIRED SKILLS

Change management, Troubleshooting, Due diligence, Reporting, Compliance

REQUIRED EDUCATION

Bachelor's degree

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